Job Summary
The Account Manager 1, Enterprise Direct Sales is responsible for managing overall account strategies for a portfolio of named enterprise customers. This includes identifying incremental revenue opportunities, renewing contracts, and ensuring customer satisfaction. The role requires a strategic thinker with strong relationship management skills who can drive revenue growth and retention across a complex customer base.Job Description
Core Responsibilities
- Achieve Sales Targets:Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities within assigned accounts.
- Contract Renewals:Renew customer contracts to protect and grow existing revenue streams, ensuring long-term account stability.
- Account Engagement:Maintain regular contact with assigned accounts to ensure alignment of Comcast Business Services with customer needs and strategic goals.
- Solution Delivery:Propose and deliver tailored solutions across Advanced Voice, Metro Ethernet, and other Business Class products, based on customer requirements.
- Customer Advocacy:Serve as the primary escalation point for customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Sales Execution:Manage the end-to-end sales and service delivery process for local and regional enterprise and mid-market accounts.
- Strategic Planning:Collaborate with Sales, Finance, and Operations leadership to develop and execute account management plans that optimize sales and retention.
- Executive Engagement:Effectively position and sell Comcast Business Class services to stakeholders at all organizational levels, including C-level executives.
- Pipeline Management:Maintain accurate forecasts, manage sales funnels, and track performance against revenue and retention goals in alignment with regional and corporate objectives.
- Professional Judgment:Exercise independent judgment and discretion in managing customer relationships and business decisions.
- Availability:Maintain regular, punctual attendance and be available to work nights, weekends, and overtime as needed.
- Additional Duties:Perform other duties and responsibilities as assigned.
Preferred Qualifications
- Experience in telecommunications, SaaS, or enterprise IT solutions.
- Familiarity with enterprise procurement and contracting processes.
- Ability to engage with technical and executive stakeholders alike.
- Strategic thinker with a customer-first mindset.
- 3+ years of experience in enterprise account management, direct sales, or customer success.
- Proven ability to manage complex customer relationships and drive revenue growth.
- Strong communication, negotiation, and presentation skills.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Relationships; Account Management; Relationship Management; Sales; Direct Selling; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
