Aquent’s leading healthcare client is seeking a junior Account Manager to help with Ad-Hock responsibilites for a 10-12 month assignment. This talent should have 2-3 years of experience and healthcare, insurance and B2B experience is a must. If you are interested in this role please apply today!
Responsibilities:
- Serve as the primary point of contact for clients and brokers, ensuring exceptional service for in-force SH coverage.
- Manage a portfolio of 273 regional and national accounts, ranging from under 100 to 108,000 eligible employees.
- Provide end-to-end account management, including presale support, implementation, and enrollment strategy.
- Develop and distribute client-facing educational materials and provide support for benefits administration systems.
- Conduct stewardship meetings and perform claims audits to ensure accurate processing and resolution of escalations.
- Handle policy amendments, producer commissions, BOR (Broker of Record) changes, and contract reviews.
- Conduct audits of contracts, billing, and premium remittances, ensuring compliance and accuracy.
- Collaborate with internal teams to streamline processes, resolve issues, and support lifecycle changes such as billing audits and new case setup.
- Build and maintain strong, collaborative relationships with clients and brokers to enhance customer satisfaction.
Skills & Qualifications:
- Demonstrated ability to manage multiple accounts and projects with strict timelines and dynamic priorities.
- Strong critical thinking and problem-solving skills to navigate complex processes and ambiguity.
- Exceptional attention to detail and the ability to work effectively with data systems and operational processes.
- Proficiency in Microsoft Office (PPT, OneNote) and Adobe tools.
- Excellent oral and written communication skills, with the ability to engage effectively with clients and brokers.
- Knowledge of group employee benefits, including SH products such as accidental injury, critical illness, and hospital care insurance, is strongly preferred.
- 1-2 years of experience in Employee Health Benefits or a background in life/health insurance and/or medical industries is highly desirable.
- Familiarity with contracts and experience working remotely are strong assets.
Education & Experience:
- Preferred: Bachelor's Degree
- Required: High School Diploma/GED with 2+ years of insurance experience or an Associate's Degree.
Non-Negotiable Skills:
- Proficiency in MS Office and general computer skills.
- Strong professional written and verbal communication skills.
- Effective task management and organizational skills.
This role is ideal for a proactive and detail-driven professional with a strong background in Supplemental Health account management. If you thrive in a fast-paced environment and excel at building strong client relationships, we'd love to hear from you!
The target hiring compensation range for this role is $20 to $22/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
