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Administrative Intake Coordinator - CBHC
The Administrative Intake Coordinator performs tasks of ensuring full registration and screening for all ages and all consumers accessing treatment regardless of insurance. Works with staff in greeting consumers and ensuring support for the programs located in the building. Works closely with the CBHC Clinical Triage/Intake Coordinator.
Responsibilities include:
- Screens all new consumers for admission to the clinic by telephone or in-person for walk-in consumers; obtains basic demographics, a brief clinical description and insurance information.
- For all routine intakes, makes the determination, based on insurance, if the consumer is assigned to the CBHC or the Outpatient program (OP) and documents accordingly in the Electronic Health Record.
- Collaborates with CBHC Clinical Triage/Intake Coordinator around scheduling appointments for initial intakes and with other clinicians as needed.
- Coordinates scheduling of urgent psychopharmacology evaluations or medication appointments as needed prior to assessment and based on BHUC assessment.
- Reserves urgent appointment access (within 48 hours of initial referral contact) for comprehensive diagnostic assessment, and facilitates urgent outpatient crisis counseling/psychotherapy, group therapy and peer/support services as needed.
- Upon assessing the CBHC Urgent Care consumer, if an urgent psychopharmacology evaluation is indicated, will coordinate an appointment within 72 hours of the intake.
Schedule: Full Time, 40 hours
- Sunday scheduling need and flexibility for weekday, evening shifts ending at 8pm.
Rate: $22.00/hourly
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Hear what employees think about working for Riverside!
Required Skills
- Excellent communication, interpersonal, and communication skills
- Advanced computer fluency (including Microsoft Office) and passion for technology preferred
Required Experience
- High School Diploma with business skill major or one year of documented work experience
- At least two years experiences in a health setting or related field
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
