About the Role
Boston University is seeking a collaborative, strategic, and detail-oriented Assistant Registrar for Department Support to join our Office of the University Registrar (OUR). This position plays a vital role in maintaining student records, supporting new system initiatives, and driving improvements to business processes that impact students, faculty, and staff. The Assistant Registrar ensures data accuracy, supports system testing and implementation, and partners closely with colleagues across campus to uphold the integrity of academic records.
Key Responsibilities:
- Support the implementation and ongoing development of new system functionality and enhancements within MyBU
- Collaborate with schools and colleges to research, evaluate, and implement business process improvements
- Monitor and manage data queries and record updates to ensure accurate and timely maintenance of student records
- Provide technical and functional support for system upgrades, testing, troubleshooting, and daily operations
- Assist in training OUR, Enrollment Services, and academic unit staff on new or updated systems and processes
- Serve as a liaison with campus partners to resolve student academic record issues and support institutional compliance
- Review and prioritize projects, ensuring completion of critical activities on a daily, weekly, and semester basis
- Participate on institutional committees and contribute to department-wide initiatives
- Continuously assess and advocate for improvements in system functionality, workflow, and service delivery
- Assist in preparing and reviewing documentation and training materials for new and revised processes
About the Organization
The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.
Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.
Skills
A cover letter is required for consideration.
About the Candidate:
- Bachelor’s degree required
- 3-5 years of experience in higher education administration, student records, or related area
- Familiarity with student information systems (e.g., PeopleSoft) and reporting tools (e.g., query management)
- Strong organizational, analytical, and communication skills
- Ability to manage multiple priorities and work collaboratively across departments
- Commitment to data integrity, compliance, and continuous improvement
Preferred Qualifications:
- Experience supporting enterprise student record systems or participating in system testing and upgrades
- Working knowledge of FERPA and other student data compliance requirements
- Experience with training or documentation related to systems and processes
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
