About the Role
Boston University is seeking an experienced, detail-oriented, and collaborative Associate Registrar for Student Academic Records to join our Office of the University Registrar senior leadership team. This essential role is responsible for overseeing student records management processes across all university programs and is critical in supporting our mission to deliver exceptional services to students and alumni.
Key Responsibilities:
- Semester Registration: Lead and manage semester registration, including a cross-registration program within the Boston Consortium.
- Records Management: Manage processing of withdrawals, leaves of absence, and ensure compliance with state authorization for online programs and relevant federal, state, and university policies.
- Transcript & Diploma Services: Oversee security, management, and issuance of transcripts and diplomas for all students, maintaining systems and vendor relationships for secure document handling.
- Collaboration: Work closely with Student Accounting Services and Enrollment Services Operations to support registration, records, holds, special programs, graduation, and related processes.
- Compliance & Verification: Manage NCAA compliance verification for over 800 Division I athletes each semester.
- Process Improvement: Evaluate and implement policies, training materials, and procedural improvements to enhance the experience of students, faculty, and staff.
- Leadership & Supervision: Directly manage a team including Senior Assistant Registrar, Assistant Registrars, and collaborate with the Operations team to ensure seamless execution of critical activities.
About the Organization
Boston University Enrollment Services Operations is part of the Enrollment & Student Administration unit (ENSA). BU Enrollment Service Operations plays a critical role in ENSA’s mission; enrolling and retaining students, by supporting and designing operational and technical infrastructure to support the student user experience.
Across the 9 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/
About Our Benefits
This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.
Skills
Required Qualifications and Skills
A cover letter is required for consideration.
- Bachelor’s Degree required, Master’s Degree preferred.
- 5+ years of direct experience with 3+ years of management experience.
- Proficiency in data analysis, project management, communication, staff development, and business process and policy analysis.
- Ability to work effectively with diverse groups and contribute as part of a larger team.
- Strong presentation and public speaking skills; proactive with personal initiative; skilled in professional and academic writing and research.
- Ability to recognize and address barriers to equity and inclusion, with a commitment to advancing inclusive enrollment management processes.
- Capacity to analyze and understand the interconnectedness of systems, cultures, and processes.
- Strong quantitative, management, and leadership skills; capable of leading both small and large groups and overseeing new or existing initiatives.
- Skilled in various problem-solving techniques, with the ability to make data-driven decisions that balance institutional policies, practices, and resources.
