Join our community and experience Emerson College!
The Office of the Arts at Emerson College is seeking confident, self-motivated, and personable Shift Supervisors for part-time employment at the Cutler Majestic and Paramount Theatres in the heart of downtown Boston's Theatre District. The position requires applicants to be friendly, outgoing, accountable, and comfortable working in a fast-pace environment serving the public while leading a team.Flexible schedule. Consistent evening and weekend availability required. 12-20 hours per week.
Duties:
- Open and close the box offices and theatre spaces.
- Supervise part-time Ticket Representatives (typically 1-3 at a time) during day-time and performance rush shifts.
- Oversee and manage will-call distribution and ticket transactions, manage the processing of third party sales, and deal with patron concerns in real-time by collaborating with the Front of House usher staff, all in a fast-paced environment.
- Complete end-of-night financial settlements.
- Provide top notch customer service by responding to escalated questions, concerns, or complaints from patrons in a friendly and professional manner.
- Possess an in-depth comprehension of performances offered as well as box office policies and procedures so that you may assist staff and patrons and execute higher level box office tasks.
- Serve as an expert on basic tasks such as selling tickets and packages, processing donations, distributing will call, and reconciling shift sales while being comfortable handling multiple payment forms.
- Collaborate with full-time box office staff to increase box office efficiency and better the patron experience in our venues.
- Train and mentor incoming and existing Ticket Representatives.
Required Qualifications:
- A minimum of 1-2 years box office/customer service experience is required.
- Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.
- Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.
Preferred Qualifications:
- Management experience a plus, but not required.
- A genuine passion for theatre and customer service and the desire to collaborate in an inclusive team environment preferred.
Physical Demands:
This is an office/administrative position with limited physical demands. Contact the Box Office at tickets@artsemerson.org if you have questions or concerns.
Pay starts at $21.00/hour.
Grade of Position: T01N40Scheduled Weekly Hours: 12.00In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
