Job#: 2078242

Job Description:

Position: Healthcare Classroom Proctor

Site Locations to choose from: Cambridge, MA, Danvers, MA, Lawrence, MA, or Exeter, NH

Duration: 3 month contract

Pay Rate: $20-25/hr based on experience

For applicants who are interested in this opportunity, send your updated resume to [email protected] (Alexa Whalen - Talent Strategy Team Lead)

Shift: 8-5pm EST

Duration: 7/28/2025 - 10/10/2025

Job Summary:

We are seeking detail-oriented and tech-savvy individuals to support a large-scale transition from legacy Electronic Health Record (EHR) systems to Epic. In this role, doctors and nurses receive hands-on support while adapting to the new Epic system. As a Workstation Support Proctor, you will ensure that each workstation is properly configured, troubleshoot basic technical issues, and provide real-time assistance to medical professionals during their training sessions.

Key Responsibilities:

• Provide daily workstation support, including login assistance, hardware setup (monitors, keyboards, headsets), and basic troubleshooting.
• Support Epic EHR users by ensuring toolbars, sidebars, and other interface elements are functioning correctly.
• Assist trainees in navigating coursework and staying on track during training sessions.
• Act as the first line of technical support, relieving trainers of tech-related responsibilities.
• Maintain a professional and patient demeanor while interacting with doctors, nurses, and other trainees.
• Document and escalate unresolved technical issues as needed.
• Ensure each workstation is ready for use based on the daily agenda of medical staff in a “hoteling” environment.

Required Skills & Experience:

• Familiarity with Epic EHR systems (toolbar, sidebar, navigation).
• Familiarity with Workday for logging in and basic system navigation.
• Strong technical support skills, especially in hardware setup and troubleshooting.
• Excellent customer service and communication skills; ability to work calmly in high-pressure environments.
• Ability to follow structured processes and support multiple users simultaneously.

Preferred Background:

• Experience in a medical or clinical setting, such as a doctor’s office or hospital.
• Previous role as a student aid or support staff in a fast-paced training or academic environment.
• Exposure to hardware break/fix and AV support.
• Familiarity with call center operations, even if not phone-based.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.