Job Description:
The Role
In this role, the Design Researcher will play a key part in supporting the strategy and development of new products and applying best practices for overall user experience, as well as user testing (quantitative and qualitative methodologies). This work will focus on internal innovation teams seeking to learn "intrapreneurial" skills and bring new ideas to life.
We are looking for someone with a desire to participate in ground-breaking collaboration, a bias towards action, the ability to accept failure and demonstrate intellectual curiosity, and someone who can play, learn and have fun. We love people who think the world would be a better place if we rolled up our sleeves and made prototypes, so we can get quick feedback from real users.
The Skills and Mindset You Bring
You have the ability to take initiative
You enjoy trying new ways of working as an individual and within the team
You want to understand the business problem and needs as deeply as you can
You are curiously inquisitive and thrilled by discovering answers to the unknown
The needs and desires of the customer drive your actions and decisions every single day
Your strong inter-personal and communication (written and verbal) skills to help the team with documenting the business requirements, user stories/ use cases, customer personas and current and proposed processes
You have excellent presentation, facilitation and influencing skills
You have the ability to keep the management team apprised of project status through project documentation and presentations
You can build and specify market requirements for current and future products by conducting market research with customers and non-customers
You have a strong interest in analyzing consumer trends and customer feedback to add new product ideas and themes into the pipeline
You understand the importance of conducting competitive analysis to ensure the team is on top of the dynamic landscape
You can work with others across the firm to collaboratively learn more about Fidelity
The ability to get to 'why': ability to create clarity while navigating vague problem spaces and balancing stakeholder needs
Skills in quantitative research manipulated to create qualitative results, ie writing screeners and surveys using remote testing for researching early-stage prototypes
Developing skill in identifying hidden customer segments and latent customer needs
Communicate in a powerful and clear way. Use research insights to create an emotional connection with customers.
The Purpose of Your Role
As a key role on our incubator team, you will leverage multiple methodologies during your Co-Op such as Lean Start Up, Human Centered Design and Agile, to rapidly move ideas through the scan/try to proof of concept phase.The Fidelity Center for Applied TechnologySM, or FCATSM, is a catalyst for breakthrough achievements in research and tech. We assess, test and scale concepts and ideas that advance Fidelity's market leadership and enhance every customer's experience. FCAT teams are curious, inquisitive, and intently focused on the future. We will explore how we can push our current businesses, and provide new opportunities with emerging and disruptive technologies and human-centered design techniques to create visionary products and services that improve people's financial lives. As the innovation engine for Fidelity Investments, you will be part of an exciting group that provides expertise to the rest of the firm on new tools and methods, while also incubating potential new applications of emerging technology.
The Value You Deliver
The Fidelity Center of Applied Technology (FCAT) Co-op Program is designed to begin to build the technical and analytical skills needed for a successful career with Fidelity FCAT. Co-ops have the opportunity to add value to the organization and learn about Fidelity's businesses in an environment supported by state-of-the-art technology.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
