Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
We are seeking a CRM Data Specialist to serve as the subject matter expert on data enrichment, deduplication, and data quality standards within our CRM system. This role is critical in ensuring clean, reliable, and well-structured data to support business needs. The ideal candidate will leverage automation tools to maintain data integrity, monitor key performance indicators (KPIs) for data remediation, and collaborate with cross-functional teams to enhance reporting and analytics.
What You Will Do:
Data Enrichment & Deduplication:
Manage data cleansing processes, ensuring accuracy and consistency within the CRM system.
Implement deduplication strategies leveraging technology.
Monitor and maintain data integrity by identifying stale records and initiating updates.
Automation & Data Quality Management:
Develop and maintain automation for data validation and quality control.
Establish and track KPIs for data remediation, ensuring continuous improvements.
Work with internal teams to implement best practices in CRM data management.
Reporting & Analytics:
Develop ad hoc reports and dashboards using Tableau/Power BI to support business needs.
Partner with the Goodwin data team to formalize standardized reporting within our reporting framework.
Identify gaps in reporting and develop solutions to support evidence-based decision-making.
Customer Data Platform (CDP) Integration:
Assist in evaluating and implementing CDP technology to unify customer data across platforms.
Ensure CRM data aligns with broader data strategy and business intelligence initiatives.
Who You Are:
3+ years in CRM data management, data quality, or a related field.
Proficiency in CRM business intelligence and data automation tools such as Introhive, Ringlead, and/or Validity.
Experience with Microsoft Dynamics, Salesforce, or other CRM platforms.
Strong understanding of data governance, deduplication, and enrichment best practices.
Ability to translate data insights into actionable business recommendations.
Strong interpersonal skills to work with cross-functional teams.
#LI-MS1
Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Flexible work arrangements and hybrid work schedule
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks
Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.
