The Coordinator, Customer Service coordinates front-end customer service to undergraduates, graduate students, and parents in the areas of student accounts, payment options, financial aid, and financing options.

WHAT YOU WILL DO

Responsible for delivering front-end customer service in the areas of student accounts, payment options, financial aid, and financing options.
Respond to SFS telephone, walk-in, and email inquiries.
Provide general and student-specific information utilizing student account and financial aid databases (Workday and PowerFAIDS).
Manage incoming mail, financial aid document entry, daily data files from the College Board (PROFILE and IDOC), and filing.
Provide feedback about quantity and nature of customer inquiries; participate in assessment of quality of SFS services; and recommend and implement service enhancements.
Oversee financial aid file management, including communication to students and parents related to required documentation and tracking files ready for review by counseling team.
Process financial aid award notifications for incoming and returning students.
Assist in maintaining training and user guides.
Provide support for the department, including scheduling appointments and meetings, and ordering supplies,
Represent Babson’s mission, goals, and customer-service orientation in all work-related settings.
Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

Associate’s Degree or relevant experience

At least 1-3 years of related experience.

Ability to succeed in a customer-oriented, team-based, technology-intensive work environment.

Excellent interpersonal and communication skills.

Excellent organizational skills and attention to detail.

Strong technology and computer skills including proficiency in Microsoft Office

Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

HOW AND WHERE YOU WILL WORK

Requires work onsite a minimum of 3 per week; the on-campus requirement is subject to modification based on organizational need.

ADDITIONAL SKILLS YOU MAY HAVE

Bachelor’s Degree preferred.