Position Overview:We are seeking a Customer Success Manager with significant experience in the Life Sciences or Materials Science sectorand a strong background in the technical deployment of enterprise software solutions. The ideal candidate will be committed to collaborating with customers to achieve success through "win-win" negotiations and will serve as a trusted business and technical advisor.
Key Responsibilities:
- Bring the 'Voice of the Customer' into decision-making processes.
- Act as a trusted business technical advisor and collaborate with internal stakeholders to enhance customer value.
- Partner with Product, Services, and other Customer Success Managers to enrich the end-to-end customer experience.
- Consult with customers on best practices and the use of Revvity Signals products.
- Provide roadmap updates and targeted product feature presentations to customers.
Basic Qualifications:
- Bachelor's Degree in a scientific field (e.g., Chemistry, Biology, Chemical Engineering) or equivalent relevant experience.
- 5+ years of experience in a software environment, preferably SaaS.
- 3+ years of experience in customer-facing software consulting, professional services, or presales capacity.
- 3+ years of experience collaborating with cross-functional teams on high-priority and time-sensitive issues.
- 3+ years of experience in life sciences or industrial chemical markets.
Preferred Qualifications:
- Ability and confidence to interact with technical and scientific personnel at various levels.
- Strong collaboration skills, effective communication, and the ability to inspire and influence others.
- Strong written and oral English communication skills.
Why Join Us:At Revvity Signals, we value innovation, collaboration, and customer success. Join our team and be part of a dynamic environment where you can make a significant impact.
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What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
