At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Deputy Director of Cleaning & Facility Services will plan, direct and coordinate activities related to the Office of Stations insuring that new and existing facilities and structures of the Authority are maintained and protected in a clean and safe condition.  This role will also include the managing/planning of the department's annual cleaning including snow removal budget and contract administration.  

• Supervise staff of 15 (fifteen) facility coordinators, supervisors of night cleaning and station support managers.
• Prepare, prioritize and manage work programs assuring the most cost-effective/efficient work methods are in place.
• Manage the planning and monitoring of work done by outside contractors and consultants.
• Preparing, administering, and manage the section's annual operating and capital budgets.
• Develop and conduct periodic inspections of new and existing building construction and existing structures to determine the effectiveness of current maintenance, cleanliness and repair programs.
• Formulate and manage organization policy in his/her area of responsibility.
• Prepare, develop and manage scope of work and specifications for submittals of goods and services in conjunction with the Authorities procurement process.
• Manage and identify controls within the procurement and inventory of materials, equipment, and tools.
• Develop proactive partnerships with customers, community groups and state and local government agencies regarding station appearance.
• Work with financial departments to identify and secure funding sources.
• Create, develop and maintain communication network with customers and Authority personnel to improve data for station maintenance and operation.
• Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional and timely manner
• Respond directly to emergencies twenty-four (24) hours per day, seven (7) days per week.
• Manage the workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreement (if applicable) and policies of the Authority including the EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation policies.
• Additional responsibilities may include responding to emergencies at any transit facilities, and other responsibilities as required to meet the operational needs of the department and the Authority
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Available to work all shifts and locations as assigned or directed
• Perform all other duties and projects that may be assigned

• A bachelors degree from an accredited institution in a related field
• Combined five (5) years of experience in facility maintenance and/or commercial cleaning practices
• Two (2) years of leadership people management and/or large projects 
• Ability to interact with all levels of employees, outside consultants, vendors and contractors.
• Ability to manage several projects simultaneously.
• Effective organizational analytical, multitasking and interpersonal skills Working knowledge of Word and Excel applications.
• Have excellent customer service and conflict resolution skills
• The ability to provide internal and external customers with a courteous and professional experience.

• A High School Diploma or GED with an additional four (4) years of directly related experience substitutes for the Bachelor's degree requirement 
• An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement 
• A Master's degree in a related subject substitute for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience 

• Additional years of experience in a supervisory capacity
• Facilities maintenance experience in the transportation industry
• Experience overseeing and managing vendor contracts

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.