THE ROLE

The Desktop Technician is responsible for providing first-line technical support for computer hardware and software issues. The role involves diagnosing, troubleshooting, and resolving basic desktop, laptop, and peripheral device problems. The technician will assist end users by setting up, configuring, and maintaining IT equipment, ensuring the smooth operation of daily technology use within the organization

WHAT YOU WILL DO

• Provide technical support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
• Troubleshoot and resolve hardware and software issues in person, over the phone, or via remote access.
• Install, configure, and update software and operating systems.
• Assist in setting up and deploying new hardware (computers, monitors, etc.).
• Perform routine maintenance and upgrades on IT equipment.
• Document support requests, issues, and solutions in a ticketing system.
• Provide assistance with network connectivity issues for workstations.
• Collaborate with other IT staff to escalate more complex issues.
• Ensure adherence to security and compliance standards in IT operations.
• Assist in maintaining an inventory of IT equipment and supplies.
• Assist AV Team with Room Setups and Meeting prep (when required)

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent.
• 0-2+ years of experience.
• Basic knowledge of operating systems (Windows, macOS) and computer hardware.
• Familiarity with common software applications (Microsoft Office, web browsers, etc.).
• Excellent problem-solving skills and the ability to work independently or in a team.
• Good communication skills for interacting with end users.
• Ability to follow written and verbal instructions for troubleshooting.
• Entry-level certifications such as CompTIA A+ or Microsoft certifications (preferred but not required).
• Willingness to learn and adapt to new technologies and systems.

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