Job Description:

The Role

The Director in the Cash Solutions domain, plays a key role in driving operational excellence across our products and services. Reporting to the Vice President of Operations, the Director leads initiatives that enhance efficiency, reduce risk and fraud, and ensure alignment with enterprise-wide operational, risk and vendor management goals.

This role collaborates with cross-functional partners-including product, treasury, risk, fraud, distribution -to support the delivery of secure, customer-centric solutions. This role also includes vendor coordination and operational services across the domain.

The Expertise and Skills You Bring

• Bachelor's degree in business operations or finance, Master's degree a plus.
• 10-12 + years of professional experience in Financial Services banking and payments services.
• Proven ability to implement operational strategies and handle cross-functional initiatives.
• Solid understanding of consumer financial products and operational risk management.
• Experience in identifying, measuring, organizing, and reducing risk and fraud for cash, card and money movement products and experience with regulatory requirements a plus.
• Proficiency in project and program management tools and methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to build relationships and influence across various levels of the organization.
• Experience with vendor oversight and operational planning cycles is preferred.
• Support and manage operational initiatives across the Cash Solutions domain in partnership with internal business, product, risk, and vendor teams.
• Develop and maintain centralized processes to streamline operations and improve cross-organizational collaboration.
• Monitor and drive operational efficiency, ensuring timely and cost-effective delivery of initiatives.
• Track and report on key performance metrics aligned with business goals.
• Coordinate due diligence investigations (DDI), vendor technical reviews (VTRs), and financial health assessments (FHA) for external suppliers.
• Identify and help resolve operational challenges, ensuring vendor performance meets expectations.
• Prepare and manage audits conducted by internal and external auditors
• Translate strategic goals into actionable plans and support execution across teams.
• Contribute to a culture of accountability, continuous improvement, and innovation.
• Stay informed on industry trends and emerging technologies to support operational enhancements.

Note: Fidelity will not provide immigration sponsorship for this position.

The Team

Fidelity's Cash Solutions domain plays a vital role in supporting our customers' financial well-being. Our mission is to expand Fidelity's impact by delivering innovative capabilities that meet the evolving spending and saving needs of both new and existing customers.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.