Job Description:

Do you like supporting others, providing leadership and being able to bring fresh ideas to your role?

As a player coach role, approximately 50% of your time will be spent in the Executive Assistant role to individuals on the senior sales management team and 50% of your time will be spent in the manager role leading the Executive Assistants on your team. You will need to be able to perform your duties while working in a fast-paced and dynamic environment. This role will require adaptability and creativity as we evolve the roles and levels of support provided for the future needs of the business.

The Executive Assistants you manage will have a dotted line reporting structure to support specific sales and support managers as well as their teams. Day-to-day direction of the Executive Assistants will rest with the assigned sales managers. Your leadership will focus on their broader development needs, encouraging standard processes and consistency across the administrative support services. In this role, you will engage with at least one lead sales manager for each Executive Assistant to garner feedback and help develop and foster competencies, roles, and responsibilities for your team.

This role, reporting to the Head of Core Sales Support and Executive Admin Office, is intended to foster a connection to other leaders of the Sales Optimization, Acceleration and Retention (SOAR) team. SOAR drives efficient, innovative, creative ways to win new sales and deepen client relationships to increase economic vitality while gaining loyal customers.

We are looking for an individual that can bring fresh ideas to supporting sales, build a high-performing team, and provide value for the organization's evolving needs.

The Expertise We're Looking For

• Bachelor's degree as well as 5+ years of progressive work experience supporting high level executives
• Excellent verbal and written communication skills including the ability to successfully interact with all levels of senior management and associates
• Team leadership and/or mentoring experience
• Advanced proficiency in Microsoft Office suite of products
• Comfort level with SharePoint, preferred
• Empathetic leadership capability

The Skills You Bring

• Extremely detail-oriented and possess strong communication and organizational skills
• Strong emotional intelligence and listening skills form the foundation of your leadership style
• Strong coaching skills that are rooted in an interest in learning, listening and a positive approach to providing balanced feedback and change management
• Influencing skills to modernize redesign and lead teams
• Advanced ability to multi-task and proactively anticipate the needs of executives and other executive assistants
• Effectively interact with senior level management as well as associates
• Proven track record of working cooperatively and effectively with various personalities
• Self-starter with a strong sense of ownership

The Value You Deliver

• Advanced management of complex calendars
• Advanced arrangement of detailed travel and processing expenses
• Assisting with special projects related to the WI Sales team - coordinating and managing senior sales management offsites
• Recruiting, orienting, training, coaching, leading and developing a team of Executive Assistants and creating an environment where they will continue to grow and develop themselves and their careers
• Supervises clerical and Executive Assistants by communicating job expectations, appraising job performance
• Creation and editing of Microsoft PowerPoint presentations, Word documents and Excel spreadsheets
• Advanced coordination of meetings, including agenda development, arranging technical support, and catering

Certifications:

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Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.