About the Role

Boston University Financial Assistance seeks a Financial Aid Counselor. This is an early-career professional position, responsible for the review of financial aid applications for undergraduate student populations. This position assists with the awarding of federal, state, and institutional funds to Boston University undergraduates. It also supports the operations and systems area of the office and provides customer service over the phone and email.

The Financial Aid Counselor works closely with colleagues within Financial Assistance and Student Employment, as well as with other University offices including Admissions, the Office of the University Registrar, and the Combined Enrollment Services customer service office. This role reports to the Senior Assistant Director of Financial Assistance.

The Financial Aid Counselor’s primary duties include:

• Providing counseling to prospective and current students and parents about the financial aid application process and applying for private loans;
• Collaborating with our frontline staff to respond to and triage questions they need assistance managing;
• Advising students about student jobs on campus and requirements related to work, and;
• Analyzing and resolving conflicting information on student financial aid applications to facilitate the awarding of federal, state, and institutional financial aid.

About the Organization

Boston University Financial Assistance is part of the Enrollment & Student Administration unit (ENSA). BU Financial Assistance plays a critical role in ENSA’s mission; enrolling and retaining students, securing external funding and generating tuition revenue through strategic discounting. BU Financial Assistance provides important services through timely and accurate review of financial aid applications, awarding of financial aid funds, processing of loans, and by providing counseling to students and parents on the financial aid process, programs and related issues. 

Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. 

Skills

A cover letter is required for consideration.

About the Candidate

A bachelor’s degree is required for this position. We are seeking a candidate who:

• Has at least one year of experience in a service- and detail-oriented position;
• Displays strong analytical, problem-solving, and organizational skills;
• Is an effective communicator, and;
• Demonstrates the ability to work well in a fast-paced and team-oriented environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.