Help Desk Technician at Atrius Health in Newton, MA

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates – together with VNA Care – work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.

We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

SUMMARY

Under general supervision, responds to queries, diagnoses problems, and performs basic troubleshooting via phone discussions with end-users. Includes problem recognition, research, isolation, and resolution steps for first level calls. Support consists of troubleshooting and resolution of all technology related issues and/or escalation to appropriate technology personnel. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems. Serves as first level of support at the Help Desk receiving calls via phone, e-mails or other means creating Help Desk tickets and assigning to the appropriate personnel for resolution. Works on assignments that are semi-routine in nature. Must be able to recognize deviations from standard practice. Receives general instruction on routine work and detailed instruction on new assignments.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required with specialized training in Computer Science preferred.

EXPERIENCE

At least 1-3 years related experience troubleshooting & resolving computer related issues at a help desk.

SKILLS

Strong interpersonal and communication skills needed. Ability to define problems and propose solutions. Sound judgment with the ability to work in a fast-paced environment. Knowledge of PCs, Microsoft Office Suite products and basic networking experience.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

· Up to 8% company retirement contribution,

· Generous Paid Time Off

· 10 paid holidays,

· Paid professional development,

· Generous health and welfare benefit package.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state