Are you a critical thinker who likes to collaborate on business solutions? Excellent communicator, well-organized, and analytical? If so, you could find your fit on the Customer Service Operational Readiness Team.
At Spectrum, we keep customers connected across our 41-state footprint. Working with departments across Customer Operations, our Operational Readiness team supports change management for all activities that contribute to the acquisition, satisfaction, and retention of customers. By coordinating the execution of improvements, our Operational Readiness team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As an Operational Readiness Analyst, you'll provide direct support to process improvement and standardization initiatives within Customer Service Operations. You will work with business users to understand requirements and expectations, facilitate the interactions among different functional groups within the organization, and make recommendations for business and process improvements.
WHAT OUR OPERATIONAL READINESS ANALYSTS ENJOYS MOST
- Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness
- Providing regular readouts on initiative progress to leadership
- Researching best business practices within and outside the organization to establish benchmark data
- Assessing requirements for internal processes that ensure compatibility with strategic goals
- Partnering with business process owners and management on strategic initiatives
- Communicating team progress
On any given day you'll be evaluating operational deployment needs including training, reporting, and monitoring of the customer and customer service representative (CSR) experience throughout deployment. You'll excel in this role if you work well in a dynamic office environment and are able to self-train and pick up new skills quickly.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications experience: 2 years or more
- Education: Bachelor's degree in Business or related field/equivalent experience
- Skills: Written & verbal communication & presentation skills; moderate telephone billing systems knowledge (CSG, CRM, ICOMS-preferred); strong analytical skills; proficient use of PC software applications (Access, Excel & PowerPoint)
- Abilities: Multi-task; maintain and create spreadsheets
- Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
- General cable industry experience
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
