Operations & Systems Engineer at Apex Systems, Inc. in Quincy, MA

Job#: 2069322

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Operations & Systems Engineer. For applicants who are interested in this opportunity, send your updated resume to Mike Konjoian, Account Manager, at [email protected].

Here are the details:

Position: Operations & Systems Engineer

Location? 100 Hancock Street, Quincy MA

Candidates Must Already Sit Locally In New England

Duration: : 6 months w/ renewal

Rate: Negotiable Based on Experience

POSITION SUMMARY: Operations & Systems Engineer

Apex Systems is currently seeking an exceptional individual to join our clients Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.
Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.

Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.

Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.

Participate in the patch management process for servers, system, and software.

Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.

Develop project plan/timeline estimation and identify key milestones for the operations team.

Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.

Develop and implement “best practice” methodologies to enhance operations efficiency.

Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.

Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.

Manage the Digital Certificate update process in close cooperation with our vendors.

Maintain the software inventory list including latest version and planned updates.

Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.

Adhere to all the Secretariat’s, EOHHS IT’s, and relevant Management policies, procedures, and standards.

PREFERRED QUALIFICATIONS

Demonstrated ability to solve complex IT problems, monitoring servers and report generation.

Ability to resolve problems as they arise and handle situations expeditiously.

Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.

Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.

Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.

Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.

Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.

Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.

Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.

Demonstrated experience with ticketing system preferably service now.

General knowledge and experience with Developing and presenting status reports, trends, and metrics.

Ability to take notes and document all user interactions and steps taken.

Excellent communication experience with technical and non-technical staff

Ability to develop and maintain effective relationships with management, vendors, end users and program team members.

Working knowledge of JIRA & SharePoint.

JOB REQUIREMENTS: EDUCATION AND EXPERIENCE

Bachelor’s Degree in Information Systems, Computer Science, or a closely related field

Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.

Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.

Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus

Deep knowledge and hands-on experience with Dynatrace.

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.