Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management.
The Patient Coordinator will act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limited to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader; answering calls including voicemails and responding to patient emails. The Patient Coordinator is responsible to perform patient check-in and check-out duties including updating patient demographics, updating patient insurance information, verify consent, verify signed treatment plan, accept payment, book follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices, and provide patient with a walk-out statement.
Skills
- High school diploma required
- Associate's degree preferred
- 1-3 years of relevant work experience
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
