Job Description:

Principal Full Stack Engineer

The Team
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The Expertise You Have

• Bachelor's degree in Computer Science or equivalent

• 8+ years hands-on experience as a software engineer

• Proficient in Java and JavaScript frameworks (Angular, React, Node.js)

• Experienced in developing APIs and micro-services

• Strong experience developing/implementing front-end frameworks like React, Vue, or Angular.

• Experience with building/enhancing CI/CD pipelines utilizing Jenkins or similar tools,

• Understanding of modern data architecture principals and patterns

• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.

• Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus

• Working with Event Driven Architecture -- Kafka, Webhooks

• Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.

• Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus

• Ability to trouble-shoot complex data issues across the e2e technology stack

• Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)

• Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center products.

• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

• Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

The Value You Deliver

• Write high-quality code for our applications that is reliable, scalable, and reusable

• Understand the leadership vision and execute on that vision

• Strengthen and promote the culture of innovation by setting examples

• Find creative ways to get things done, and do them right

• Foster a culture of best in class software engineering practices

• Exercise a passion for keeping your knowledge up-to-date with the latest and greatest

• Ensure the high level of integrity in the team

• Take ownership and accountability for figuring out what needs to be done

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.