Key Responsibilities:

• Provide general office, clerical, and onsite support for the Residence Services operations.
• Assist with the central key inventory for residential system; conduct key-board inventories at the residence halls.
• Field a high volume of phone calls and email inquiries from students, parents, and other University departments and provide excellent customer service.
• Assist in mitigating student room issues out in the field.
• Oversee and conduct damage billing with student staff.
• At the end of each semester visit empty rooms to inspect overall condition of rooms/suites/apartments.
• Ensure that appropriate documentation and photographs are collected so that if students appeal, documentation can be provided.
• Communicate with students and parents about damage and key/lock charges posted to students' account.
• Monitor and respond to emails in the Housing Residence Services central mailbox.
• Ensure notes are updated in StarRez.
• Post charges to student accounts for lost keys, lock changes, and dorm damages.
• Assist in the Room Condition Report process management, and use the data when processing damage billing at the end of each semester.
• Resolve student and parent complaints with furniture, appliances, and facilities by visiting rooms across-campus especially during move-in/out and transition periods.
• Coordinate with Facilities Management to resolve any issues with room condition.
• Monitor and process work orders received through the Maintenance module in StarRez.
• Organize furniture requests, and appliance repairs forms for warehouse staff, and outside vendors.
• Maintain accurate records and logs of same.
• Process lock change requests, prioritize orders, and coordinate with residence staff on all matters related to issuance and replacement of room keys, missing keys, and lock changes.
• Conduct key-board inventories and turnovers in the residence hall offices and troubleshoot key issues.
• Monitor move-in and move-out progress in the residences.
• Monitor accurate placement and retrieval of moving carts, assist students with issues while moving in/out, provide support for the Assistant Director with following up on student and parent issues.
• Coordinate barcoding of furniture and appliances in the residences.
• Process furniture requests for central furniture warehouse.

Skills

• High School Diploma or GED
• Bachelor's degree preferred
• One to three years of experience

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. 

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 clickhereto apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.