The Program Coordinator works as part of a team to perform front-line reception and general advising duties as well as processing application and pre-departure documents for BU Study Abroad. The Program Coordinator will: manage the flow of thousands of communications/documents via Study Abroad main email account, phone, and walk-in visitors; support the Enrollment Services team by coordinating the receipt and validation of a high volume of incoming application and pre-departure documents; promote Study Abroad programs to help maximize participant enrollment and retention through timely and accurate advising and customer service-driven communications; and coordinate administrative tasks related to money handling and student accounts. This position follows a set rotational schedule assuring that all responsibilities are covered by the two-person team during regular business hours. Key Responsibilities/Essential Job Functions:

• Serve as initial point of public contact for Study Abroad; disseminate accurate information about Study Abroad programs to a broad range of constituents via 5 main telephone lines and primary BU Study Abroad email account.
• Ensure smooth daily operations of the Study Abroad Front Desk including maintaining phone log and calendars and creating Enrollment Services departmental newsletter.
• Evaluate initial inquiry and advise students, faculty, administrators and parents on Study Abroad policies and procedures, particularly as related to the application and enrollment process.
• Respond to constituent needs and refer to most appropriate Study Abroad or Global Program staff members.
• Support recruiting and enrollment efforts through positive, accurate and timely communication and superlative customer service.
• Evaluate and process all application and pre-departure materials in the online application system including letters of recommendation, passport information and visa application materials, and prepare for admissions review.
• Communicate with applicants/participants, advisors and recommenders to resolve specific problems with invalid credentials.
• Troubleshoot common technical problems and report significant issues to appropriate staff.
• Manage Enrollment Services Advising Hours procedures including organizing internal calendars and student sign-in, troubleshooting Calendly system, gathering data for analysis and advising students.
• Assist at marketing and outreach events in a general advising role.
• Assist Enrollment Services team with the planning, implementation and presentation of pre-departure conference for students (occurs twice per year).
• Advise students on deposit-related matters, handle all incoming program deposits and review requests for deposit waivers and appeals to determine if they should be granted.
• Review and complete all consortium agreements submitted by non-BU students.
• Record and review Study Abroad Grant and Scholarship and other BU scholarship applications for proper completion.
• Interview, hire, train and supervise 1-2 student workers per semester.
• Assist Enrollment Services staff with basic administrative tasks and support as assigned by supervisor and/or Enrollment Services staff.

Skills

Required Qualifications, Skills, Abilities:

• 1-3 years of experience working in customer service, preferably in an educational setting.
• Highly organized with ability to manage multiple projects and priorities at the same time.
• Strong attention to detail.
• Strong cross-cultural interpersonal and communication skills and the ability to work effectively with all levels of staff.
• Ability to work effectively as part of a team.
• Proven track record of problem solving.
• Ability to work as a successful team member.
• Discreet and heightened sense of awareness when working with sensitive data.
• Excellent knowledge of Microsoft Office/Google Suite and database applications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 clickhereto apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.