Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

WHO WE ARE

BCG is a general management consulting firm, widely regarded as a global leader in business strategy consulting. The firm has built its worldwide practice on intellectual leadership and has helped change the way many corporations approach, and engage in, competition. BCG is a privately owned firm with 90+ offices in 50+ countries. The Global Services function provides professional management services to the firm, including the central operations of finance, information technology, risk, legal, operations and human resources.

PSG is a blend of finance and human resources functions that primarily serves and supports the BCG Partnership and individual Managing Directors and Partners (MDPs). PSG is the custodian of the global framework that shapes incentives, via the design and execution of the annual performance evaluation process and compensation and equity (C&E) programs for MDPs worldwide. PSG is co-led by Ben Holden (London) and Amy Glass (Boston).

WHAT YOU'LL DO

A core part of PSG's responsibility as custodians of the global framework is to ensure MDPs...

...understand and are compelled by the MDP value proposition including and also beyond compensation and equity

...have trust and confidence in the C&E framework and outcomes

...shape their behavior by understanding how the C&E framework reflects their decisions, efforts, outcomes

...feel supported as they navigate key career stages and events

While all of PSG shares accountability for these responsibilities, the Head of PSG Communications is accountable for articulating and executing a communications strategy that delivers on these objectives.

Specifically, this person will...

• Define, lead, and coordinate communication processes across PSG, in collaboration with PSG Program Directors, Operations, Programs, and Evaluations teams, including:
  • Defining overall channel and content management strategies
  • Determining guidelines on timing, content, localization requirements, and technology stack
  • Maintaining an overall PSG-wide comms calendar, covering email, MDPartnerPortal, and analyst call channels
  • Upskilling PSGers supporting comm on tools and methods
• Support PSG Program Directors in delivering timely, personalized, and scalable MDP communications through the (co)development and curation of communications assets (templates, FAQs), playbooks, digital tools/ platforms, dashboards, etc.
• Define, develop, and maintain a communications hub on PSG Portal to provide:
  • Improved access/ navigation for PDs and leadership
  • Centralized hub of language localization data, comms examples, best practices, and training resources
• Lead and coordinate communication and change management processes across PSG in collaboration with Program Directors
• Execute key flagship PSG communications (e.g., Sabbatical approval, tax reminders, part-payment updates, etc.) end-to-end, including evolving existing copy; collating, cleaning, and uploading data required for MDP personalization; testing personalization logic; executing final send and sharing feedback on open/ click rates to PSG leadership

YOU'RE GOOD AT

You are an experienced professional with proven experience driving change and building relationships throughout an organization.

You are:

• A strong project and team manager with experience leading through change
• Confident, with senior presence and composure while working with a senior MDP team
• Willing to proactively jump in to help others, in any way, in a growing and fast-paced environment
• Flexible, open to new ideas/change, and work collaboratively in an iterative environment
• Confident to ask probing questions, investigate, understand a situation, make a recommendation and explain the logic for this decision to other team members
• Collaborative, personal and demonstrate good judgment
• Analytically curious and a thoughtful interpreter of data and patterns

What You'll Bring

You have successfully operated in a fast-paced, matrixed environment. We are looking for a well-rounded individual who is as comfortable navigating sensitive topics with leaders and can work collaboratively to influence leadership and implement change.

• (Ideally) BCG experience, particularly around how we team to drive impact with our clients
• A proven track record of successfully influencing MDPs and senior executives
• Proven ability to build and develop strong, trusted working relationships
• Expert understanding
• Excellent written and verbal communication skills (English)
• Experience driving change management and digital transformation programs preferred
• Experience working successfully within a complex matrix structured organization preferred
• Strong people and process management experience
• Proven negotiation and problem-solving skills
• Strong general management capabilities

Who You'll Work With

You will work with Lauren Merrill and the broader PSG team. Depending on specific workstream, you will work closely with a subset of the team on a day-to-day basis and with exposure to Amy Glass and Ben Holden, as the MDP Co-Leads of PSG function.

Additional info

The hourly rate for this role is $116/hr.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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