Job Description:

The Role

The UX Research Operations team is responsible for growing the learning velocity across the organization by enabling the summarization and distribution of insights. We are looking for someone with excellent technical writing, video editing and content management skills and is passionate about improving users' experiences, and understands how research synthesis can drive better business outcomes.

In this role, you will:

• Generate clear, concise, and consistent research summaries for our insights repository

• Develop, communicate, and maintain guidelines for maintaining our research documentation and tagging standards

• Develop in-house training for both consumers and contributors of our research

• Create 'push' strategy for insights, in both written and video formats, to drive adoption and increase the customer voice within our product development process

• Refine internal process documentation to optimize for clarity and brevity

• Contribute ideas to improve systems, documentation, and communication channels within the research operations framework

• Build and distribute a weekly team newsletter highlighting important team updates, events, and key achievements

The Expertise & Skills You Bring

The ability to:

• Handle and organize large amounts of information

• Manage content management systems, grouping/tagging content, and maintain taxonomies

• Use computer programs, databases, and information management systems

• Write clear and effective communications to various audiences

• Optimally search for, evaluate, and analyze information

• Edit and produce short videos

• Provide helpful and efficient service to company staff

• Establish and maintain content standards across an organization

• Lead projects, maintain project timelines, and influence direction without explicit authority

• Operate independently in a fast-paced environment with shifting priorities and objectives

• Make connections within a large organization

A degree or equivalent experience in Library and Information Science (MLIS) is helpful but not required.

Note: Fidelity is not providing immigration sponsorship for this position

The Team

Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will connect our organization to key information that will help make strategic decisions about the products and services we offer.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Certifications:

Category: