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The Senior Associate Director of Student Accounts reports to the Director of Student Accounts and will help oversee the daily operations of the student accounts function, managing the collection of accounts receivable for new, continuing, and former students. This is an important role that requires accuracy, attention to detail, and strong leadership and management skills.

This is a time-limited role, not to extend past October 31, 2027. This role is defined as a Casual position per the Emerson Employment Categories policy. Employment Category influences work schedules, benefits eligibility, and time off policies.

ESSENTIAL JOB DUTIES

Responsible for providing supervision, support, training, and guidance to the Student Accounts Staff while maintaining College policies
Supervise staff members, leading the team through day-to-day processes and ensuring there is coverage at all times to complete any task or request that the office receives
Assist in the collection of accounts receivable payments, working with offices across campus to coordinate billing needs.
Counsel and advise parents, students, and the campus community on financial planning options and student account policies and procedures, complying with all relevant rules and regulations.
Assist students and parents with student account questions and queries, ensuring an excellent level of customer service.
Serve as a resource for other employees, guiding in resolving issues for families and students.
Manage issues escalated by other employees.
Assist other personnel and departments by answering questions regarding billing issues.
Ensure that accurate records are maintained.
Ensure compliance with federal and state regulations and college policies.
Run billing assessment as needed and manage any related issues
Run Banner billing process as needed for various populations
Manage TouchNet billing uploads
Manage TouchNet Automatic Message communications
Manage the review of the LOA/WD process in Slate as needed.
Confirm all adjustments were made correctly
Manage refunds/balances as needed.
Manage any Audit or other reporting requests from partner offices
Balance Report as needed, and review of issues that come up.
Manage the Housing integration process as needed
Act as backup to the disbursement of Financial Aid, collaborating as necessary with the Financial Aid team to coordinate and resolve issues as needed.
Responsible for the Weekly scheduling of phone coverage.
Responsible for ordering supplies & processing department invoices for payment.
Other miscellaneous duties as assigned

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

Bachelor’s Degree in Business, Finance, Accounting, or a related field required, Master’s Degree preferred
7-10 years of experience in Financial Aid or Student Accounts required
7-10 years’ experience with Banner or a similar financial aid management system
Experience with counseling and student programming
Experience working with diverse student populations preferred
Experience working closely with students/families in a higher education environment is required

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job.

Knowledge of accounts receivable practices and procedures
Intermediate to Expert proficiency in MS Excel and the ability to learn new software easily
Exceptional accuracy and attention to detail required
Self-starter with excellent interpersonal communication and problem-solving skills
Strong customer service skills and the ability to engage with students and parents in a patient and positive manner
Strong organizational skills and the ability to maintain multiple projects simultaneously and prioritize tasks
Ability to handle stressful situations in a courteous and professional manner
Ability to collaborate with a diverse population of campus constituents
Ability to cross-train colleagues
Excellent written skills are expected
Inquisitive and analytical, with strong critical thinking skills. S/he will have the ability to solve problems, including the ability to help non-experts understand policies and processes

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is generally sedentary, but movement throughout the area is required from time to time.
Continuous oral and written communication with students, families, co-workers, and supervisors is essential.
Repetitive movements, occasional lifting of up to 10 pounds, reaching, lifting, stooping, and the ability to read a computer screen, read fine print will be expected

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

General office conditions.

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position will be between $ 79,950 and $ 99,900 annually, commensurate with experience.

HYBRID

This position is primarily a hybrid role with expected days in the office each week.

The hybrid arrangement will be made upon hire. To ensure operational effectiveness, candidates must reside within a reasonable commuting distance of the Boston campus. This arrangement must be approved as outlined in the Remote Work Policy.

Grade of Position: 23-10E

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.