Job Description:

Berklee seeks a Senior Workday Process Improvement Lead (SWPIL) for an up to 3-year temporary full-time opportunity, supporting a multi-year initiative to implement Workday Student. The Senior Workday Process Improvement Lead (SWPIL) will partner with the Workday Student dynamic team to lead a variety of highly complex, high-risk, innovative projects that have critical touchpoints and impact scope of the institution's strategic initiative to implement a unified student information system. This role will be hands-on collaborating across the institution to support identified initiatives that have cross-functional impact and have critical touch points to the scope of the student project.

The (SWPIL) will require strong knowledge of process improvement methodologies and the ability to apply these principles to create impactful business value for each identified initiative and requires a strategic thinker with strong analytical skills, capable of working collaboratively across various departments to implement effective process improvement initiatives.

The successful candidate will possess excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels. You must be able to clearly articulate complex concepts and present data-driven recommendations in a concise and compelling manner. Strong project management skills are essential, as you will be responsible for managing multiple improvement initiatives simultaneously, ensuring timely completion and adherence to budget constraints.

Job Purpose:

The Process Improvement Lead will play a critical role evaluating and documenting current processes, identify areas for improvement, and develop actionable strategies to streamline operations. Your responsibilities will include conducting detailed process analyses, gathering and interpreting data, and presenting findings to senior project leads. You will also be responsible for leading cross-functional teams to implement process changes, ensuring alignment with student project goals and objectives.

Essential Duties and Responsibilities:

Conduct operational assessments
Document and analyze existing business processes to identify inefficiencies and areas for improvement
Facilitate work groups
Collaborates with executive champions, and process owners
Develop and implement process improvement strategies
Lead cross-functional teams to execute process improvement initiatives effectively
Monitor and evaluate the effectiveness of implemented process changes, making adjustments as necessary
Collaborate with stakeholders across departments to ensure alignment with organizational goals
Directing cross-functional teams to achieve initiative objectives
Support and coach team members to embrace change
Prepare and present detailed reports and recommendations to senior management
Stay informed about industry trends and best practices in process improvement

Required Experience:

Bachelor's degree in Business Administration, Information Technology, or related field;
Minimum of 5 years of experience in process improvement, operations management, or related roles.
Minimum of 5 years of Higher-Ed experience
Strong analytical and problem-solving skills with the ability to interpret complex data.
Excellent communication, presentation, and interpersonal skills.
Proven experience leading cross-functional teams and managing multiple projects simultaneously.
Proficiency in process mapping and analysis tools such as Visio, LucidChart, or similar software.
Ability to adapt quickly to changing circumstances and maintain a proactive approach.

Required Skills:

Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service
Be able to successfully manage multiple priorities with minimal supervision
demonstrate tact and diplomacy
Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel, both internal and external (e.g. vendor partners)
Ability to operate independently and set priorities amongst multiple task assignments
Excellent judgment and strategic skills for ensuring mutually positive outcomes, balancing internal priorities with client objectives
Equally comfortable with detailed analysis and research as with 'big-picture' considerations and priorities
Ability to manage multiple tasks, assignments, and projects
Attention to detail, and ability to achieve results
Proven ability to work & lead effectively in a highly diverse campus community
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff