Job Purpose:
The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.
Job Duties:
- Interpret and enter prescriptions.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Label and fill prescriptions for the pharmacist to verify.
- Perform pharmaceutical calculations.
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Prepares medication for delivery to patients and departments.
- Answers, resolves, and triages inbound inquiries.
- Provides outbound therapy/medication adherence check-ups.
- Secures refill prescriptions.
- Resolves insurance related issues and assists patients with various forms of financial assistance.
- Maintains pharmacy inventory including drug ordering and receiving.
- Communicate directly with patients over the phone to assist them in the awareness of their medications.
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolves problems; recommend improvements; implements change.
- Actively participates in process improvement initiatives.
- Acts as a value-added business partner to stakeholders throughout the organization.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Other duties as assigned
Skills: strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician
Education: High school diploma or GED required
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