Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

We are seeking an experienced and detail-oriented Senior Billing Operations Analyst to join our team. In this senior role, you will oversee the maintenance and accuracy of billing processes for our partners, secretaries, and their clients. You will ensure that all client and matter information is consistently maintained across our systems, in strict adherence to engagement letters and outside counsel guidelines. Your expertise will be crucial in supporting the billing department with advanced process management and system configuration governance, ensuring timely and precise entries into the firm’s billing system while delivering exceptional customer service.

Key Responsibilities:

• Finance Operations Oversight: Supervise the Finance Operations mailbox and ensure timely action on requests.
• Client and Matter Setup: Oversee the assignment and creation of bill groups for new clients and matters, and conduct comprehensive intake reviews.
• System Governance: Regularly review and update the billing system to ensure compliance with engagement letters and outside counsel guidelines, including setting up disbursement constraints, custom action codes, and custom matter plans.
• Data Integrity: Maintain and update client/matter designations, industry codes, contact names, and addresses, including managing any outstanding prebills.
• Billing Group Management: Create and manage bill groups, consolidate matters, and set up split payors that are not clients.
• Advanced Reporting: Prepare detailed and strategic reports for partners on designations, client, matter, and portfolio reporting.
• Attorney Transition Management: Reassign designations for departed attorneys and generate comprehensive client and matter reports to facilitate their transition.
• Matter Lifecycle Management: Oversee the reopening and inactivation/closure of matters as needed.
• Information Maintenance: Ensure the accuracy and completeness of client/matter maintenance information and update CRA/MBA/MRA and RES for partners.
• Personal Account setup: Manage the setup and work with HR to address any reactivating of rehires’ accounts.

Qualifications/Experience/Knowledge:

• Experience: 5+ years of experience in a professional services time and materials billing environment, with significant law firm billing experience preferred.
• Policy Adherence: Demonstrated ability to adhere to and apply billing department policies and procedures.
• Analytical Expertise: Superior analytical skills with a high level of attention to detail.
• Communication: Exceptional written and oral communication skills.
• Technical Proficiency: Advanced proficiency in MS Excel and familiarity with MS Office, including MS Word, PowerPoint, and billing software such as Aderant/Elite.
• Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
• Task Management: Strong ability to manage a high volume of tasks while maintaining meticulous attention to detail and prioritizing effectively.
• Leadership: Demonstrated leadership skills with the ability to mentor and guide junior team members.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.