Join our community and experience Emerson College!
Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week. Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs.Emerson College’s Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston’s Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions.
Application Materials: In lieu of a resume, please complete the following Google Form and submit a PDF copy of your answers to the questions. This form must be completed in addition to your application: https://forms.gle/bouXBLBsKqjaAXh38
Pay: $15.00/hour with opportunities for advancement after 3+ months.
Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson’s Colonial Theatre)
DUTIES
Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software
Distribute tickets before performances
Participate in the box office’s internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience
Execute administrative box office tasks such as ticket mailings and online database cleanup
Answer patron questions and concerns over the phone, via email, and in person
Stay informed of our programming and policies and be comfortable talking about them with patrons and colleague
Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data
OTHER RESPONSIBILITIES
Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience
Perform other related duties as assigned.
QUALIFICATIONS
Interpersonal:
Willingness to learn and ability to manage multiple ongoing tasks
Problem-solving and collaboration skills
Technical:
Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required.
Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed.
Preferred Qualifications:
Interest in theater, film, live music, or other artforms
Customer service experience
Cash and credit card handling experience
Previous box office, theater, or ticketing software experience
Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts
Knowledge of Google Workspace, Microsoft Office, and Zoom
WORK ENVIRONMENT
Typical office conditions
Desks and chairs are higher than average due to positioning at Box Office windows
Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed
In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
