The Team

We are seeking a Vice President, IT Infrastructure & User Services to join American Tower’s IT organization. The Vice President oversees the organization's IT infrastructure and ensures end-user services are effective, reliable, and aligned with business needs. This role involves the strategic development and management of all infrastructure-related activities, including network services, data center operations, and end-user support services. The Vice President ensures that the infrastructure supports the enterprise's current and future requirements while optimizing uptime and service delivery. The Vice President drives initiatives to enhance users’ satisfaction and productivity through technology solutions and support.

What You Can Offer Us

• Oversee the design, implementation, and management of the organization's IT infrastructure, ensuring the reliable and secure operation of all IT systems including networks, servers, and associated hardware.    
• Manage the end-user support services team to provide timely and effective assistance to employees, ensuring high levels of user satisfaction and productivity.    
• Develop strategies to enhance the scalability and performance of IT infrastructure in support of organizational growth, aligning with business objectives and technological advancements.   
• Collaborate with IT security teams to reinforce infrastructure defenses and maintain compliance with security standards, ensuring the protection of organizational data and assets.    
• Lead the adoption of new technologies and services that improve users’ experiences and operational efficiencies.    
• Maintain a service-oriented approach that prioritizes user satisfaction and continuous service improvements, optimizing the end-user experience across all IT services.    
• Track key performance indicators related to infrastructure reliability and user services, using data-driven insights to inform decision-making and drive improvements.    
• Manage relationships with third-party vendors and service providers, ensuring that service level agreements are met and that vendors’ performances align with organizational goals.    
• As a Vice President, you are responsible for the recruitment, performance management, and career development of the Infrastructure team. You’ll also be expected to cultivate a collaborative team dynamic that enables us to meet our business objectives.    
• Other duties as assigned.    

What You Need to Succeed

• Bachelor’s degree in information technology, IT Infrastructure, or a related field required.
• Master’s degree preferred.
• A minimum of 15 years of experience in managing IT infrastructure and user support services, with a track record of leading large-scale infrastructure projects and initiatives required.
• Strong background in network and systems architecture required, including cloud services and virtualization.
• Experience with IT service management and delivery, with a focus on user satisfaction and operational excellence required.
• In-depth knowledge of infrastructure technologies and best practices required, including data center operations, network management, and cloud computing.
• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve high performance.
• Excellent problem-solving skills and the ability to think strategically, identifying opportunities for improvement and innovation.
• Strong communication and interpersonal skills to interact with various stakeholders, including business leaders, IT teams, and external partners.
• Commitment to providing high-quality user services and driving technological innovation, ensuring that IT solutions align with business needs and enhance user experience.
• Approximately 10% travel may be required to support the position’s responsibilities

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. PDN-9ee80000-9516-469c-8fc8-2080eba49b3c