MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
The Workplace Experience Coordinator is a key member of the Workplace Services team, responsible for delivering exceptional customer service and ensuring a positive, seamless workplace experience for all employees and visitors. This role requires strong communication, project coordination, organizational, negotiation, problem-solving, and collaborative skills. The Coordinator plays a critical role in supporting conference center events, wellness programs, new hire onboarding, and daily front-of-house operations.
This is a full-time onsite position (5 days a week) in our Natick, Massachusetts office.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
Manage front of house and reception area:
- Provide high-level customer service to employees, guests, and vendors; respond to inquiries and resolve issues promptly
- Ensure a well-functioning front desk by following guidelines and systems that allow for greater focus on hospitality and efficiency
- Collaborate with Security to implement procedures and best practices for Reception/Security operations
- Manage MathWorks' visitor sign-in process in accordance with our visitor guideline process
Facilitate new hire onboarding, including campus tours, orientation support, and coordination with HR teams. Take photographs of new hires, uploading images into our internal directory
Provide support for events in the conference center; oversee the scheduling, coordination, and execution of meetings, conferences, and Information tables in the café:
- Use problem-solving skills to remove obstacles and negotiate with meeting organizers to ensure the most optimal outcome (timing, cleanliness, space requirements, set up, etc.)
- Lead the weekly Workplace Services operations meeting to ensure all supporting teams are aware of events and any adjustments to events for conference center, wellness center, information tables, and workshops.
- Gather feedback post-event to support continuous improvement efforts
Monitor wellness center appointments and proactively promote wellness center services to increase engagement by using Viva Engage and Visix, our digital signage platform
Monitor and triage requests through the help system (e.g., ticketing or Teams channels), ensuring timely resolution and communication
Qualifications
- Proven experience in a customer-facing, office management, hospitality, or facilities coordination role
- Exceptional interpersonal, written, and verbal communication skills
- Ability to work collaboratively across teams and with all levels of the organization
- Demonstrated problem-solving and negotiation abilities
- Proactive, resourceful, and detail-oriented
- Bachelor's degree or equivalent experience preferred
- Experience supporting events and/or wellness programs is highly desirable.
- Proficiency with workplace tools- Microsoft 365-word, excel, teams
- Notary a plus-MathWorks will cover the cost of certifications and renewals
Required Qualifications
- A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
- Visa sponsorship will not be provided for this position.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
