Capital One is seeking a talented Account Manager to join our retail field marketing sales team. In this exciting role, you will establish meaningful relationships with retail leaders within an assigned territory to drive engagement with the credit card program. This person will work directly with store leadership and key internal stakeholders (Marketing, Customer Experience, Compliance, etc.) to ensure the best possible experience for consumers and store associates related to the card program, by ensuring regional strategies are effectively rolled out to stores.
The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our retail partner while also focusing on risk management across their portfolio. They will be innovative, highly organized and have a measurable, demonstrated ability to drive business results while delivering superior service. This is a client facing role ideally based in either San Francisco CA or Seattle, WA; Plano, TX or Chicago, Il; New York, NY, Philadelphia, PA, or Boston, MA; McLean, VA. The candidate will manage clients located within these territories with the expectation of 75% of the time in store, to include occasional evenings and weekends for marketing activities that correlate with highest store traffic periods, with overnight travel as needed.
Key Responsibilities:
Become a trusted advisor and subject matter expert for credit products across all level of retail partner's store and credit services hierarchy
Work with partner retail leadership to understand day to day operations, top challenges and pain points to understand how we can deliver the greatest value to the partner and their customers
Refine and implement card sales model by observing and sharing best practices in support of broader sales strategy and customer experience
Collaborate with retail partners to ensure legal and regulatory compliance related to card
issuance
Partner with Capital One Marketing on the execution of in store marketing and customer experience programs
Analyze and report on card sales performance metrics to identify additional growth opportunities
Collect and share customer insights and learn about market trends to help retailersunderstand purchasing needs and behavior of customers
Collaborate with retail partner leaders to proactively problem solve current and future challenges with card sales performance
Deliver effective and timely in-store education and communications to include implementation of in-store marketing programs
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in a client facing role in either B2B sales or retail leadership role
Preferred Qualifications:
Bachelor's Degree or Military experience
5 years of retail experience, either directly for a retailer or in a field-based role supporting retailers
1 year of experience in the financial industry
Proficiency in using Salesforce.com
Proficiency in using G Suite
At least 5 years of experience in a client facing role
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $132,800 - $151,600 for Manager, Client DevelopmentCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
