Job Description:

Principal, Full Stack Engineering

The Role:

Fidelity is seeking a technical hands-on Principal, Full Stack Engineering to join our Enterprise Customer Contact Center team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. In this role, you will be:

• Identifying and helping adopt engineering standards

• Coaching and mentoring more junior team members

• Writing high-quality code for our applications that is reliable, scalable, and reusable

• Understanding and influencing the leadership vision and make it a reality

• Strengthening and promoting the culture of innovation by setting examples

• Finding creative ways to get things done, and do them right

• Fostering a culture of best in class software engineering practices

• Exercising a passion for keeping your knowledge up to date with the latest and greatest

• Ensuring the high level of integrity in the team

• Taking ownership and accountability for determining what needs to be done

The Expertise and Skills You Bring

• Bachelor's degree or equivalent experience in Computer Science

• 8+ years hands-on experience as a software engineer, technical lead or architect

• Have deep hands-on experience with building AWS native Java, Spring, Spring Boot REST APIs

• Experienced with event-based architectures, e.g. Kafka (preferred), ActiveMQ, RabbitMQ, Kinesis

• Hands-on experience developing microservices and applying event-driven design

• Familiarity with NoSQL (MongoDB, DynamoDB, etc.)

• Expertise with DevOps CI/CD continuous integration and continuous deployment practices, and TDD/BDD Test Driven Development / Behavior Driven Development.

• Background with multiple enterprise technologies

• Practical understanding of engineering design principles and patterns

• Experience with Docker / Kubernetes and container-based development and deployment practices

• Understanding of enterprise-scale platform architectures and non-functional requirements, such as security, performance, scalability, and resiliency

• Experience with Agile software delivery methodology

• Ability to trouble-shoot complex data issues across the end-to-end technology stack

• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

• Self-starter, curious, collaborative, innovative, eager to learn and guide others every day

• Experience with cloud contact center technologies is a plus
  

The Team

The mission of Engineering Strategy Center of Excellence is to advocate for engineering excellence through dedication to quality, best practices, and continuous learning, while cultivating the growth and productivity of engineering talent. We are engineers who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on getting things done.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.