Spruce Peak

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

Job Overview

The Senior Food & Beverage Manager will oversee the daily operation of the Alpine Hall & Tipsy Trout as well as other potential activations at the Lodge at Spruce Peak. You will train and motivate staff to maximize profitability.

Essential Job functions

· Responsible for the Daily Operation of Tipsy Trout & Alpine Hall and other activations as applicable.

· Training & Development of line level Colleagues and Managers to ensure seamless & luxurious guest service.

· Purchasing, Invoicing and Coding.

· Manages schedule and payroll for employees.

· Communicate information to the service team giving them the knowledge to be individually empowered.

· Ensures a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence.

· Supervise the performance, attendance, attitude, appearance and conduct of service team.

· Monitoring and responding to customer experience opportunities in real time.

· Ability to roll out and execute initial trainings as well as continuing education for colleagues.

· Guest Service Recoveries and Communication.

· Coaching in the moment to Service Colleagues for both celebration and opportunities.

In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, including ski passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Settle into a long-term groove with us or explore endless career opportunities with Hyatt.

Qualifications

· High school diploma or equivalent required. A college degree is preferred.

· 1-2 years of prior Management experience required.

· Flexible schedule to include early mornings, evenings, weekends and holidays.

· Basic understanding of MS Office and Micros