Responsibilities

Job Responsibilities:

• Work order management related to laboratory instruments.
• Provide front-line support for end-to-end incident resolution related to laboratory instruments.
• Primary contact for triage resolution of front-line instruments.
• Secondary contact for incident ticket management - ensuring work orders are created and recorded in the appropriate systems.
• Work with Associate ISC to coordinate with customers - keeping them informed of the statuses of the work orders.
• Work with Associate ISC as needed to coordinate with vendors - keep customers informed of when third parties will visit to resolve work orders.
• Vendor management, including scheduling, transporting and hosting vendors and engineers while on site.
• Responsible for ensuring records are kept complete within both customer and PerkinElmer systems, including the asset inventory management team systems.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
• Expect up to 40% job duties to be performed at UCT and 60% or more at CPD.
• Candidate must have reliable transportation and be able to commute between sites within normal business hours.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities from this job at any time.

Critical Skills:

• Ability to multitask and prioritize one's workload.
• Technical problem-solving skills and attention to detail
• Strong communication skills both written and verbal.
• Self-motivation and ability to work under pressure to balance conflicting deadlines.
• Initiative-driven with a proactive skill set to improve processes.
• Service-oriented attitude combined with innovative thinking.
• Strong interpersonal skills; Strong team player with focus on customer satisfaction
• Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel

Basic qualifications:

• Associate's degree in Applied Science, Biology, and Chemistry, or related discipline, including military experience and 3+ years of experience OR
• High school degree or equivalent with 5+ years of related experience

Preferred qualifications:

• Strong understanding of GLP/GxP and/or experience working in a compliance-driven environment
• Knowledge and understanding of EHS procedures.
• Expertise in HPLC, UPLC, LCMS, simple quad mass specification or FSC
• Experience with analytical equipment and/or laboratory environments
• Working knowledge of SAP and database management

Working environment:

• Must be able to work in a laboratory, in controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in the laboratory.
• The pace of work can be fast, and job completion demands can be high
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, hallways, adjoining rooms, and on-site buildings. Frequently operate on instruments, objects, tools, or controls, which will require regular bending, squatting, stretching, and stretching to perform a service function.
• Occasionally move or lift up to 25 pounds (potential to occasionally lift up to 50 pounds).
• Specific vision skills required by this position include, but are not limited to, the ability to observe close-quarters detail, color vision, peripheral vision, depth perception, and the ability to adjust focus to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, photocopier, and computer printer.
• The employee may be required to handle hazardous waste in accordance with local, state, and federal regulations. Tasks may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste.
• Potential risk for laboratory hazards, including but not limited to extreme temperatures, biological materials, and hazardous chemicals.
• Completion of medical clearance, respiratory protection training, and fit testing may be required to use a respirator as protection against animal allergens when animals are present in the laboratory environment.

The annualcompensation range for this full-time position is $65,000 to $70,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.