WIN Waste Innovations is looking for Lead HR Service Center Coordinator at our corporate office in Portsmouth, NH. In this role, you will be instrumental in establishing high-level customer service and enhancing the employee experience at our Portsmouth, NH office. Your influence will extend throughout the organization, involving the delivery of employee webinars, communications, and troubleshooting complex employee issues to provide proactive solutions.
What You’ll Do:
Data & Systems:
- Ensure accurate and timely data entry related to employment and develop robust data review and audit programs.
- Independently manage the new hire and employee ADP system transfer process across WIN’s 25+ employing entities, ensuring accuracy, proper legal entity structure local tax assignments.
- Reporting and analysis of HR service center activities
Customer Service & Onboarding
- Handle incoming employee benefit, compensation, and employment inquiries through multiple channels, ensuring consistent, timely, and superior customer service.
- Deliver the employee onboarding process, including conducting comprehensive new hire orientations and ensuring material is up to date.
- Lead WIN’s I-9 and E-Verify compliance programs
- Administer WIN’s service recognition & other employee recognition programs
- Assist employees in leave of absence programs (Federal/State/and Company)
- Maintain personnel files in compliance with Federal and state guidelines.
- Execute employment communications, including documentation for promotions, terminations, and compensation changes.
Other Responsibilities
- Collaborate with Talent Acquisition, Total Rewards, Payroll, Leadership & Development, IT and HR Business Partners.
- Participate in HR-related project work, ensuring alignment with organizational goals and timely completion.
- Identify process improvements and drive the implementation of innovative solutions to enhance HR operations and employee satisfaction.
- Conduct thorough research on Federal and State employment laws to ensure organizational compliance and propose changes to policies based on this research.
- Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.
Who You Are:
- 2+ years of customer service or HR experience
- Bachelor's degree in human resources or related field or equivalent HR experience
- Proficiency in Spanish, preferred.
- Proficiency in Microsoft Office and Adaptable to New Technologies
- Experience with ADP or other HCM system preferred
- Demonstrated ability to prioritize multiple tasks, while maintaining a high degree of confidentiality.
- Familiarity with Federal and State employment law
- Proven organizational skills and ability to prioritize competing demands
- Ability to work calmly and flexibly in order to respond to multiple changing business priorities
- Outstanding communicator in both verbally and in writing
- High level of customer service
- Detail and results-oriented self-starter with ability to work independently
What You'll Enjoy:
- Industry leading benefits
- Multiple and flexible medical plans
- Outstanding PTO program
- Floating Holidays
- Strong 401k program and company match
- Tuition reimbursement plan
- College loan reimbursement
- College scholarship program for dependents
- Parental Leave Program
- Inclusive culture
- Employee engagement events
- Employee resource groups
WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.
At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
