At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Manager of Field Staff will assist the Deputy Director of Field Staff in overseeing the administration, training, and assignment process for resident engineers and construction inspectors under the direction of the Director for Construction Procurement/Support. The scope of responsibility will include the development, support, and administration of the field support group (resident engineers & construction inspectors). 

Field Support Staff: Hire, train, support, and maintain a qualified staff of resident engineers and inspectors to provide services across the MBTA.  Capital Support provides Field Services to Capital Programs including Capital Delivery, Green Line Transformation, Red Line/Orange Line Transformation, and the South Coast Rail Program.  The Manager's primary responsibility will be to ensure that the field support staff are appropriately allocated to support the various project delivery programs.

• Manage directly or indirectly through Project managers, a large technical staff comprised of over 100 resident engineers and construction inspectors.
• Establish and maintain sound union/management relations.
• Assist in the procurement and recommendation of approval for contracts with construction firms as required and ensure said firms are following MBTA policies and procedures through contract finish.
• Ensure MBTA requirements are developed prior to procurement and ensure they are maintained through the end of projects.
• Assist in developing a training program to ensure staff is professionally developing and adhering to standard MBTA policies and procedures.
• Assist in scheduling staff for all Capital Programs including weekend diversions and surges by utilizing and updating the Capital Support Workforce Model.
• Assist in monitoring field staff's overtime and compensatory hours via e-Builder and MBTA 360
• Assist in implementing consistent field staff workforce policies including resident engineer manual and construction inspector handbook.
• Enhance and maintain communication channels within the various MBTA Departments. 
• Ensure new safety procedures are enacted, documented, and communicated through proper channels.
• Ensure field issues are communicated through proper channels, documented, and resolved.
• Provide assistance to regulatory agencies, such as the Department of Public Safety, when issues arise.
• Perform weekly site visits to Project Offices to ensure compliance with all departmental policies, guidance, and procedures.
• Assist in the development of a new onboarding process. 
• Mentor new resident engineers and construction inspectors. 
•  Drive a company or personal vehicle to visit work sites.
• Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional manner consistent with the MBTA's customer service quality standard.
• Respond to emergencies, either directly or through subordinates, on a twenty-four (24) hour, seven (7) day per week basis.
• Uphold the rights and interests of the MBTA while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA including the EEO, Antidiscrimination, and Antiharassment and Antiretaliation policies.
• Perform all other duties and projects that may be assigned.

• Bachelor's degree from an accredited institution in Engineering, Construction Management, Architecture, or a related field.

• Five (5) years of related experience in managing heavy construction field staff in a supervisory capacity.
• One (1) year of experience leading supervisors and individual contributors.
• Have a valid driver's license.
• Strong oral, written and interpersonal skills; effective organizational, analytical, and multitasking abilities.
• The ability to use the MSOffice suite of applications including e-Builder as well as other database applications.
• The ability to handle sensitive and confidential information in an appropriate manner.
• Effectively communicate with customers, employees, contractors, and vendors.
• Possess excellent customer service, conflict resolution, time management, communication, presentation, and speaking skills.
• The ability to work any and all shifts and/or locations as assigned or directed and be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred Experience and Required Skills

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.