Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Workplace Service Manager will serve as the operational engine of the workplace - ensuring that the physical environment is safe, efficient, responsive, and optimized to meet the evolving needs of a hybrid, people-centered workforce. The WSM owns the systems, vendors, and standards that make every employee experience frictionless, and every square foot high-performing.

What you'll do

Workplace Operations

• Lead and mentor a team of Office Coordinators; help scale the FREO function.
• Oversee daily performance of vendors (janitorial, HVAC, security, pantry/barista, and general services).
• Monitor and manage ticketing systems (e.g., Jira); ensure service-level agreements (SLAs) are met.
• Conduct daily site walkthroughs to maintain workplace standards.
• Partner with IT, People, Legal, and other teams to deliver an outstanding employee experience.

Hybrid Office Enablement

• Manage desk and room booking platforms; resolve technical issues promptly.
• Collaborate with IT to ensure Wi-Fi and AV infrastructure are functional and current.
• Coordinate IT upgrades and manage communication around system outages.

Space Optimization

• Track and analyze space utilization and occupancy trends.
• Recommend space planning changes based on headcount growth, hybrid usage, or departmental shifts.
• Support employee moves, adds, and changes (MACs).
• Assist the Director of Real Estate & Facilities with leasing transactions and lease administration.

Compliance & Safety

• Ensure compliance with safety, accessibility, and regulatory standards.
• Lead emergency preparedness efforts and conduct regular safety drills.

What you'll bring

• A highly organized, detail-oriented leader with a bias for action.
• Experienced in managing multi-site facilities, vendor operations, and workplace service delivery.
• A reliable on-site presence and problem-solver for all things related to the physical workplace.
• Skilled in vendor performance management, SLA tracking, and preventive maintenance.
• Data-driven, using occupancy analytics to inform space planning and hybrid work strategies.
• Technically adept with a solid understanding of IT infrastructure, AV systems, and booking platforms (e.g., Robin, Jira).
• Knowledgeable in safety regulations and accessibility compliance; confident in leading emergency response efforts.
• A collaborative team player who works cross-functionally with IT, People, Legal, and Real Estate teams.
• A strong communicator and mentor, capable of scaling programs and developing high-performing workplace teams.

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid