Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary

Under immediate supervision, the Office Services Assistant develops and implements all return mail processes, procedures and reporting and educating staff regarding these procedures and ensures compliance. Generate weekly statistical and graphical reports. Accurately processes, assembles, finishes, packages, and ships of a variety of correspondence and packages, manages inventory functionality, ensuring availability of appropriate levels of all inventory materials and supplies.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

Receive, separate, sort and categorize all return mail. Educate staff members surrounding policies and procedures within the return mail function. Monitor compliance with policies and procedures.
Provide accurate and efficient processing, assembly and finishing in accordance with work orders and customer requests.
Work with order entry systems and verbal request to assemble and process as required. Research customer orders and request using informational databases. Process orders and fills literature requests. Provide statistical reports on orders and units processed.
Manage, track, and evaluate all inventory-stocking needs; order materials to ensure stock is maintained at established thresholds. Accurately maintains and tracks in-house material movement, storage, and physical counts. Provides, monitors, and maintains all shelving of material, locations, and proper identification numbers for all material.
Monitor, track and process all mailings; including overnight, specialty, self-insured and member requested. Package and box all pre- and post-sales materials. Type mailing labels in preparation for mailings. Coordinate timely and accurate shipping and receiving of all materials.
Process all relative packages through mail providers utilizing shipping software systems.
Receipt and reconciliation of all departmental supplies and stocking materials against packing slips. Batch and prepare data for Inventory software system. Monitor and manage all proper identification of packages and material received. Process orders for in house stationary requests.
Gather and compile data to provide weekly statistical reports regarding production, fulfillment and return mail.
Provide material needs ensuring proper levels of supplies. Operate photocopying machinery as required. Make photocopies and scan materials as required. Provide recommendations and suggestions to daily operations of material distribution.
Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

Required (minimum): High school diploma
Preferred: Bachelor’s degree

Experience (minimum years required):

Required (minimum): 0-2 years of related work experience
Preferred: 1-3 years of experience

Skill Requirements

Resilient, collaborative, flexible, innovative.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org