Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

SUMMARY

Under general supervision, professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient's arrival. Collects payments for visit and outstanding balances, as necessary.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.

  • Related Associate's degree in Business or related field preferred.

EXPERIENCE

• At least one year experience in a business role (i.e., healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery required; healthcare setting preferred.

• Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment is preferred.

• Existing experience with cash handling and end of day balancing procedures is preferred.

SKILLS

• Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills.

• Attention to detail, demonstrated multi-tasking skill.

• Demonstrated working under time pressure, juggling multiple priorities, managing deadlines.

• Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule.

• Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email required.

• Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) is preferred.

  • EMR proficiency preferred.

Benefits Include:

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state