Job Description:

The Role

We are seeking a results-driven Senior Manager of Operations Excellence to join our team of internal consultants and process engineers who will drive strategy and reengineering initiatives within the Fidelity Fund and Investment Operations (FFIO) operating environment.

In this role, you will join a team of change leaders focused on analyzing, designing, implementing process improvements, and improving the associate experience across various business functions. You will collaborate with business partners to design and implement enhanced business capabilities, creating a more scalable and flexible operating environment while achieving consistent quality. Your goal will be to enhance operational efficiency, reduce waste, and improve service delivery through data-driven strategies and continuous improvement methodologies. We are looking for a self-motivated individual with excellent analytic and communication skills who can work across business operations and technology teams.

The Value You Deliver

• Efficient communication in team environment.
• Understand business vision and strategy.
• Facilitate team working sessions and influence key operational managers and directors.
• Deliver measurable impact through definition and refinement of key objectives and key performance indicators that demonstrate outcomes.
• Continuously learn and develop your skills in strategic analysis, design, and operational excellence.

The Expertise and Skills You Bring

• Bachelor's Degree
• 5+ yrs of experience in process engineering, process improvement, or a related field.
• Experience with operational strategy, strategic analysis and execution, design thinking, and large-scale process re-engineering preferred.
• Demonstrated experience collaborating with cross-functional teams.
• Expertise in process improvement, design thinking, and strategic thinking.
• Proficiency in process mapping tools (e.g., Visio).
• Strong team player who can also work independently.
• Excellent written and verbal communication skills.
• Excellent organizational and analytical skills.
• Ability to handle ambiguity and adapt to changing business priorities.
• Ability to manage concurrent projects in a fast-paced environment.
• Comfortable challenging the status quo and proposing new ideas.

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

The Operations Strategy & Performance Delivery team (OSPD) plays a critical role in strategy development and performance delivery for all FFIO. The team drives operational improvement and interacts with the business domains and shared services functions within FFIO. We are an objective partner that delivers operational effectiveness and innovative automation solutions to drive measurable value and accelerated results across Fidelity business units and for our customers. As a team-centric organization, we provide ample opportunities for collaboration with other OSPD team members, as well as key business partners, both upstream and downstream.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.