About us

National Grid is hiring a Work Coordinator for the Work Coordination Gas Operations Department in Lowell, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

Job Purpose

National Grid is committed to the success of its customers. This position supports our Gas Operations business by processing work packages for customer and mandated work. Under the direction of the Manager, you will be responsible for assembling field work packages, printing main work Packages for the Company and Contractor Crews; entering Leaks in CWQ; applying for local town permits, entering dig-safes while maintaining accurate work management statuses in our work management system.

Key Accountabilities

* Responsible for printing and assembling accurate Main Packages.

* Help Maintain a 90% error free rate.

* Responsible for the data integrity of information entered into our work management system.

* Ability to track and manage work from multiple stakeholders

* Act as the liaison to the city/town officials to resolve local issues.

* Enter new leaks and upgrade existing leaks into CWQ accurately.

* Apply for dig- safe tickets.

* Apply to municipalities for road opening permits

* Reconcile credit card accurately monthly.

* Adhere to all departmental procedures when processing

* Support and Participate in the teams Bi-Weekly Hub.

* Participate in Storm Duty

Qualifications

* A bachelor's degree in a related area or equivalent work experience preferred (3 years)

* Demonstrated ability to analyze and interpret gas distribution system information and drawings.

* Ability to size residential and commercial services

* Ability to design residential and commercial metes

* Ability to prioritize and manage multiple assignments and tasks simultaneously.

* Demonstrated ability to work effectively with internal and external customers.

* Excellent verbal and written communication skills

* Demonstration attention to detail and time management.

* Proficiency in Microsoft Office

* Ability to travel across the divisions and regions as required (10%)

* Hire location can change due to attrition or productivity.

* Valid driver's license

More Information

Salary

$77k - $90k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.