Job#: 2064246
Job Description:
BE PART OF THE CONNECTION
As a Digital Service & CX Analyst – Experience Designer, you’ll leverage your knowledge of experience design to ensure projects, products, and processes are customer-centric and data-driven. You’ll gather insights into customer needs, behaviors, and pain points through to inform design decisions, and work across the organization to ensure cross-functional teams understand our customers’ expectations.
WHAT OUR DIGITAL SERVICE & CX ANALYSTS ENJOY MOST
- Working collaboratively with Product, Technology, and Research teams to deliver exceptional customer experiences, and to drive business impact.
- Using qualitative and quantitative data to generate insights and opportunity areas for further exploration, and to enable/prioritize design decisions
- Mapping existing and future state customer experiences through journey maps
- Ensuring all projects are documented and implemented as designed
- Conducting cross-functional design workshops across the organization
- Continually advocating for the value of a design-led way of working
On a given day you’ll work in a dynamic office environment as an Experience Design subject matter expert. You’ll collaborate with program managers, technologists, data teams, and product teams to bring the human experience to the forefront. You’ll thrive in this position if you can work both independently and collaboratively.
WHAT YOU’LL BRING TO THE TEAM
Required Qualifications
- Experience: Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or more
- Education: Bachelor’s degree in Business Administration or related field or equivalent experience
- Technical skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.); Design software (i.e., Figma, Adobe Creative Suite, LucidChart)
- Skills: Design thinking, experience design, ability to analyze and synthesize complex data, storytelling
- Abilities: Align design initiatives with business goals; design and facilitate workshops; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations; make decisions and solve problems while working under pressure; partner with internal and external stakeholders
Preferred Qualifications
- Experience in a design role
- Understanding and application of behavioral psychology to product/process design
- A passion for innovation and designing for diverse user needs
- Experience in journey mapping and translating research into actionable initiatives/projects
- Project management experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
