Job Description:

The Security Representative is a Brand Ambassador for Global Security Operations who provides exceptional customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity's associates, customers, and property. Is considered an essential employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including some nights, weekends, and holidays to meet business needs.

• Availability to work a flexible 12-hour shift schedule, including days, nights, or weekends
• 12% shift differential pay on night and weekend shifts, paid overtime, and a year-end bonus
• Ability to spend periods of time walking or standing at a fixed post
• Ability to perform first-responder rescue activities involved with medical or facility emergency situations
• Knowledge of basic first aid and CPR, or the ability to acquire such knowledge through training
• Ability to present a neat, clean, non-threatening appearance and professional demeanor
• Basic computer proficiency
• Good analytical skills
• Basic computer proficiency
• Greet visitors and associates as you welcome everyone who comes through the door while following all security protocols
• Facilitate access control, life safety solutions, and proactive and successful incident management and mitigation
• Deliver Customer Centric experiences when interacting with visitors, vendors, associates, and customers while facilitating the implementation and ensuring compliance with company standards and policies
• Proactively perform inspections, assessments, and reviews to ensure working order of security and life safety equipment to ensure the safety of workspaces
• Provide direct and ongoing support to associates and guests who require accommodations or who are experiencing external threats that could impact the safety of the workspace
• Ability to successfully monitor threat intelligence, and how the internal and external risk environments impact the site security procedures required to address and mitigate risk to our associates and facilities
• Student loan assistance and tuition reimbursement for eligible employees
• 18 plus days Paid Time Off (based on years of service) plus 8 Federal Holidays
• Opportunity to volunteer and give to your local community
• Workplace wellness initiatives, weekly meditation calls, company subsidized balanced meal options at onsite cafeterias

The Expertise You Have:

• Bachelor's degree strongly preferred; equivalent life/work experience (i.e. military service considered)
• 1-3 years of prior security, customer service or hospitality experience
• Prior exposure to current security technology & systems
• Understanding of physical security principles
• Ability to perform under stressful conditions

The Skills You Bring:

• Strong interpersonal skills
• Ability to build and maintain relationships in a business setting
• Detail oriented and ability to follow standard operating procedures
• Demonstrated ability to exercise sound judgment under ambiguous circumstances
• Willingness to work both independently and as part of a larger team
• Proficient with standard computer applications and ability to learn specialized programs/applications

The Value You Deliver:

• Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility
• Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces
• Utilizing electronic and mechanical devices to monitor, record, and report abnormal conditions
• Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies
• Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training - may act as primary decision maker / incident commander
• Produce accurate reports and records of activity and incidents
• Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed

Note: Fidelity is not providing immigration sponsorship for this position

The Team

The Fidelity Security Team is a part of Global Security and Investigations (GSI) that works around the clock to keep Fidelity associates, customers, and assets safe, through security, intelligence, safety, and business continuity operations. Global Security Operations provides physical and technical security services to Fidelity associates, customers, and assets in the Boston region. Our security representatives are highly trained to respond to safety/security related concerns and monitor state-of-the art security systems.

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Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.