Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Under the direction of the Director or Senior Manager of the department, the Compliance Program Manager III manages compliance programs, regulatory projects and initiatives with significant complexity, risk and/or regulatory scope. Initial key responsibilities will include medium to large scale projects and initiatives, including management of compliance focused regulatory audits. Responsibilities include successful implementation of large cross-functional compliance initiatives and management of a compliance function that helps identify and mitigate risks of noncompliance with complex regulatory requirements and guidance.These responsibilities require strong negotiation and risk management skills as well as sharp analytical skills. By using knowledge of the company, the Compliance Program Manager III should be able to resolve most roadblocks to ensure success and progress. The Compliance Program Manager III should make recommendations for change by performing risk analysis and by using basic analytical and problem-solving capabilities to support the recommendation. Responsibilities at this level usually require facilitating cross-departmental meetings and negotiations with outside parties to explain and assess the impact. The Program Manager III will also interact directly and regularly with leadership within the department and within Point32Health to accomplish successful compliance oversight and maintain an effective compliance program.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

The Program Manager III is responsible for:

Management of cross-functional compliance projects and initiatives
Proactive and solutions-oriented management of compliance initiatives and integration issues, requiring the ability to conceptualize and envision the impact of regulatory and business changes to the internal compliance readiness, and propose ways to meet regulatory obligations by understanding business functions and needs.
Management of regulatory audits to ensure alignment in approach across compliance departments and with the rest of the organization.
Evaluating and analyzing regulations and sub-regulatory guidance, interpreting their significance, and recommending policies to ensure compliance.
As directed, support risk assessments using data analytics and regulatory insights
Leading and/or managing projects and initiatives by representing regulatory and compliance expectations and requirements during the planning and implementation phases. This includes coordinating issue resolution with relevant business areas and facilitating planning and review sessions.
Providing support in the overall management of compliance program key functions, including developing compliance workplans across all elements of an effective compliance program, including (but not limited to): Risk Assessment; Monitoring and Auditing; Effective Communication; Training and Education; Policies and Procedures; Vendor Oversight; Issue correction and remediation.
Support the strategic priorities of the organization and compliance program through annual planning, enhancing compliance functions, and driving future needs to support ongoing compliance development activities.
Support the development of monthly and/or quarterly compliance reporting as required by management and organizational Committees.
Understand regulatory requirement and industry, to help drive a successful compliance program through prevention, detection, and correction of potential issues of noncompliance and/or fraud.

Qualifications – what you need to perform the job

Certification and Licensure

Education

Required (minimum): Bachelor’s Degree or equivalent work experience
Preferred:

Experience

Required (minimum): 5-8 years of regulatory, compliance and legislative activities, health insurance operations or legal research or equivalent combination of education and experience . 3+ years of Medicare, Medicaid and/or commercial compliance experience.
Preferred:

Skill Requirements

Excellent verbal and written communication skills generally acquired through college or other advanced education is required, ability to facilitate planning and review sessions. Ability to communicate with internal and external constituents at all levels with confidence
High level presentation skills including ability to interface effectively with internal and external contacts and present technical information in a way that establishes rapport and gains understanding.
Ability to exercise sound judgment and raise issues and potential solutions to appropriate team members or management for resolution
Ability to conceptualize the impact of change and propose new methods of conducting business
Strong analytical skills to develop new or implement change to existing program functions
Ability to interpret and explain the implications of planned changes to current state business units
Ability to problem solve and overcome obstacles to ensure successful program operations

Technical skills:

Proficiency with MicroSoft Office applications (Word, Excel, PowerPoint)
Ability to utilize multiple applications simultaneously

Interpersonal skills

Requires the ability to work cooperatively as part of a team.
Must be able to effectively communicate with all internal departments in verbal and written formats.
Must be able to work in a matrix environment with minimal supervision
Using knowledge of the company, able to resolve most roadblocks to program progress. Ability to operate and thrive in a matrixed-management, hands-on environment that demands a consultative approach and solutions environment with minimal supervision. May need to coordinate the participation of other internal contacts to develop and or maintain programs.
Able to navigate issues using advanced organizational knowledge. Is an effective, strong advocate for the program and negotiates/leads others both internally and externally to participate to ensure success in the program. May be required to coach/mentor less experienced staff and effectively lead in a matrixed environment.
Proactively identifies conflict/integration issues and leads team members to parse/synthesize issues of the highest complexity. Ability to identify risk out of the larger picture and develop risk analysis for consideration.
Content knowledge of the specific program. Must be able to converse and lead dialogue on the subject with minimal direction; advanced training in the field related to the program is preferred.
Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

Fast-paced office environment handling multiple demands.
Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org