Job Description:

The Role

As a Scrum Master, you will play a crucial role in optimizing the delivery of high value products and services to our customers. You will work directly on scrum teams to implement and improve delivery practices, foster collaboration, and drive continuous improvement.

Key responsibilities include:

• PROCESS & FLOW - Advise on process to optimize flow and expedite delivery of value by the squad(s).

• SCALING & DEPENDENCIES - Optimize delivery of complex initiatives by advising on scaling techniques and organizing teams around the workstream(s).

• RELEASE MANAGEMENT - Enable the team(s) to release with confidence and in support of a positive client experience.

• BUSINESS ACUMEN - Develop a clear understanding of the products/services owned by the team and ensure that work is aligned with business strategy.

• DATA - Ensures the team's data is correct, complete, and complaint so it can be used to make data-driven decisions.

• TOOLS - Achieve proficiency in the use of the Fidelity tools and reporting ecosystem and encourage / teach others to be.

• TEAM DYNAMICS - Enables healthy team dynamics through trusted partnerships and conflict resolution.

• LEADERSHIP - Earn a seat at the leadership table by being a valued consultant for dealing with complex problems.
  

The Expertise and Skills You Bring

• Bachelor's degree or equivalent experience.

• 5+ years of experience in a dedicated Scrum Master role.

• Advanced Scrum certifications (e.g. A-CSM, PSM-II).

• Deep expertise in multiple agile methodologies and scaling frameworks.

• Proven track record of successfully implementing agile at scale.

• Strong leadership skills and ability to influence.

• Advanced knowledge of agile software development practices.

• Experience with organizational change management.

• Expertise in agile metrics and data-driven decision-making.

• Excellent problem-solving and conflict-resolution skills at both team and organizational levels.

Note: Fidelity will not provide immigration sponsorship for this position.

The Team

This role will support two squads within the evolving Customer Relationship Management (CRM) product area within Fidelity Institutional Technology. These two squads focus on overall CRM platform strategy and how the Salesforce application can be best utilized to address internal stakeholder needs to secure new business opportunities and sustain existing client engagements. This role is based in Smithfield, RI, where the program's squads primarily reside. Our Scrum Masters engage with all team members, including the Squad Leader, to reinforce an agile approach and principles into the daily work. By demonstrating and promoting Fidelity and agile leadership behaviors, we evolve and sustain an innovative agile culture.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.