Job#: 2083490

Job Description:

Position: Technical Support Specialist

Location: Onsite in Andover, MA

Duration: Long-term contract

For applicants who are interested in this opportunity, send your updated resume to [email protected] (Alexa Whalen - Talent Strategy Team Lead)

Overview:

The Technical Support Specialist is responsible for providing direct technology support to students, faculty, administrators and staff, implementing and maintaining a wide range of technology resources. The successful candidate must have strong interpersonal skills, a demonstrated ability to self-prioritize and work independently, and a desire to work within a close, intentionally diverse community of learners of all ages. The Technical Support Specialist reports to the Help Desk Manager.

Duties & Responsibilities:

• Provide technical support to all students and staff

• Manage inventory, maintenance logs, and support tickets

• Consult with End Users on software and hardware needs

• Configure and deploy new computer equipment, peripherals and software

• Maintain and upgrade the computer asset inventory

• Coordinate and assist with the removal and recycling of outgoing equipment

• Complete assigned projects

• Manage network access / client security (anti-virus / malware)

• Troubleshoot software and hardware necessary for school operation (printers, phones, etc.)

• Provide support for office productivity software

• Work as part of a team to investigate new / emerging technologies and develop best practices and instructions for their use

• Other duties as assigned

Required Qualifications:

• Three to Five years related experience in a technical environment preferred
• Experince with Windows migrations
• Strong written and verbal communication skills, especially in communicating with non-technical audiences
• Demonstrated attention to detail, confidentiality, and organization
• Demonstrated ability to take initiative, think creatively, and solve problems
• Willingness to learn new skills and technologies independently
• Some schedule flexibility (occasional evening and weekend school-community events)

Required Skills:

· Windows 11, Mac OS, and IOS client support

· Basic knowledge of Windows or Mac Server

• Configuration and troubleshooting of peripheral hardware

• Office productivity software- Including O365 and Microsoft Teams

• Excellent customer service skills, pleasant and outgoing personality essential.

• Ability to remain composed during difficult service type situations.

Physical Ability Standards:

• Ability to lift 30 – 50 pounds.

• Ability to lift and carry large amounts of computer equipment for large installations.

• Ability to ascend/descend stairs and navigate hallways with computer equipment.

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.