Technical Trainer at Apex Systems, Inc. in Everett, MA

Job#: 2083433

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for an Intermediate Technical Trainer / Instructional Designer. For applicants who are interested in this opportunity, send your updated resume to Mike Konjoian, Account Manager, at [email protected].

Here are the details:

Position: Intermediate Technical Trainer / Instructional Designer

Location? 100 Hancock Street, Quincy MA

**Candidates must already sit local within 2hrs of Boston, MA**

Duration: 12 months + possibility of extension

Rate: Negotiable Based on Experience

Position Description

Our clients IT department is seeking a skilled Technical Trainer / Instructional Designer to join our team to support the implementation of and ongoing training for Child Care Financial Assistance (CCFA) software applications. The ideal candidate will have experience documenting and explaining complex technical concepts in clear, accessible language for diverse audiences, including those whose first language is not English, and preferably with a background in public benefits systems. This role demands a strong foundation in adult learning theory and the ability to deliver engaging training both in person and online.

Duties and Responsibilities

Develop, design, deliver, and maintain training programs that explain CCFA software features and workflows to diverse audiences, including families, child care providers, collateral agencies that support the child care financial assistance process, and EEC staff.
Translate technical jargon into understandable terms for non-technical users.
Adapt training content for individuals with limited English proficiency.
Facilitate live training sessions (in-person and virtual) with confidence and clarity.
Collaborate with stakeholders to assess training needs and measure effectiveness.
Use adult learning principles to create engaging and effective educational materials.
Manage and triage tickets using ServiceNow, providing frontline technical support and escalating issues as needed.
Develop on-demand, self-paced training modules using Microsoft 365 tools (e.g., Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and accessibility in mind.

Required Skills, Knowledge, and Abilities

Proven experience in technical training or education roles, with the ability to explain technical information clearly to lay audiences.
Strong skills in designing, developing, and maintaining learning artifacts such as training manuals, job aids, user guides, and e-learning content.
Familiarity with adult learning theory and instructional design best practices.
Comfort and skill in delivering training both in-person and via online platforms.
Experience working with diverse populations, including those whose first language is not English.
Strong interpersonal and communication skills.
Familiarity with ServiceNow or similar ticketing systems for managing technical support.
Knowledge of fiscal systems, including understanding of budgeting, financial workflows, or payment processing related to public benefits or government programs.
Experience integrating fiscal concepts into training materials for non-financial audiences.

Preferred Skills, Knowledge, and Abilities

Experience with public benefits systems, ideally within early child care, education, health and human services, or related sectors.
Experience using content management systems (CMS) to organize, update, and distribute training materials efficiently.
Proficiency in Articulate or similar e-learning authoring tools for creating on-demand training content.
Experience working within federal, state, or local government agencies.
Experience using Jira for end-to-end tracking of tasks, sprints and releases, ensuring timely delivery and process transparency
Nice to have experience leading cross functional teams including planning, timeline management, stakeholder communication, and coordination of resources in Agile environments.
When called upon can facilitate Scrum and Agile ceremonies (stand-ups, sprint planning, retrospectives), coaching teams on Agile principles for continuous improvement and increased productivity

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.