Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Product Manager Intern – UI & Agent Workspace (US-Based)

Location: United States (Remote or Hybrid)
Duration: Summer 2025 (Full-time, 10–12 weeks)
Eligibility: Currently enrolled in a U.S.-based Bachelor's program, graduating within the 2025/2026 year preferably.

About Genesys:

At Genesys, we put people first. With a laser focus on collaborative and productive relationships with each other and our customers, we’ve been the leader in customer experience for more than 25 years. As a global company employing over 6,000 people, we offer the great benefits and perks like larger tech companies, while providing our employees the independence to make a larger impact on the company and take ownership of their work as we collaborate to create the future of customer experience.​

Your Role:

As a Product Manager Intern focusing on the Genesys Cloud Agent Workspace, you'll be an integral part of a cross-functional team dedicated to enhancing the user interface (UI) and overall agent experience. Collaborating closely with product managers, engineers, UX designers, and user researchers, you'll contribute to the development of intuitive and efficient tools that empower customer support agents.​

What You'll Do:

• Analyze the current Agent Workspace UI to identify areas for improvement in usability and workflow efficiency.
• Collaborate with UX and engineering teams to design and implement user-centric solutions.
• Assist in defining product requirements and user stories based on research and stakeholder input.
• Monitor and report on key performance indicators (KPIs) related to agent productivity and satisfaction.
• Participate in agile ceremonies, including sprint planning and retrospectives.
• Engage in user research sessions to gather feedback and validate design concepts.​
  

What We're Looking For:

• Currently pursuing a degree in Computer Science, Human-Computer Interaction (HCI), UX/UI Design, Engineering, or a related field.
• Strong interest in UI/UX design and a passion for creating exceptional user experiences.
• Excellent communication skills, both written and verbal.
• Ability to work in a hybrid or remote environment, depending on team location. Willingness to visit the Raleigh, NC office if requested.
• Familiarity with agile methodologies and product development life cycles.
• Proactive attitude with a willingness to learn and take initiative.​
  

Why Join Us:

At Genesys, we believe in the power of empathy and collaboration. Our interns are valued team members who contribute to meaningful projects and have opportunities to grow professionally. You'll be part of a culture that embraces diversity, encourages innovation, and supports your career development.​

Ready to Make an Impact?

If you're excited about enhancing user experiences and working in a collaborative environment, we'd love to hear from you. Apply now to join our team and help shape the future of customer experience.​

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.